UX Analyst

at  VOCUS

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
The Opportunity
Join us in this exciting newly created role which can be based out of our Sydney, Melbourne, Perth or Adelaide offices! As a User Experience (UX) Analyst with Vocus you’ll work closely with Mission Leads, visual designer, technical architect and stakeholders to collect and analyse data regarding the experience of internal and external users. You’ll also use quantitative and qualitative methods, such as web analytics, surveys, interviews, and usability tests, to evaluate the performance and usability of our digital products and solutions.
The role also involves working with Mission Team members, stakeholders and users, to identify user problems, needs, and opportunities, and provide actionable insights and recommendations. You’ll be responsible for documenting your solutions to support the implementation of your recommendations. Documentation will include concepts and user interface designs for the systems, websites, mobile applications and other digital assets. Designs should focus on information requirements, user interaction/navigation and link to user process experience.
You will work in an agile framework and should have demonstrated experienced in a culture of collaboration, innovation, and continuous improvement. Strong stakeholder management across business unit areas and customers will be foundational to your success.

What you’ll be doing day-to-day

• Work with Mission Leads, mission teams and stakeholders to identify opportunities to optimise user experience through user-centric solutions for initiatives within their allocated Missions.
• Conducting analysis including, user-needs analysis using human factors research techniques to analyse and develop user profiles/personas and task scenarios for target segments.
• Working with Business Analysists to understand the information flow, interaction models and processes to and understand and identify opportunities for improvement.
• Participating in workshops with stakeholders to define initiative scope, objectives, target audience and opportunities to improve user experience. Build and maintain effective relationships with stakeholders to understand their needs, expectations, and feedback regarding user experience, and to ensure their involvement throughout the design process.
• Creating deliverables including prototypes, conceptual diagrams, site maps, interaction flows, storyboards, page/screen schematics/wireframes, content inventories, help and instructional copy – as required all of which conform to the organisation’s user experience guidelines.
• Conducting user testing including usability testing, heuristic evaluation and/or other techniques.
• Producing user test documentation and report on outcomes/recommendations to team.
• Developing deep understanding and knowledge of user-centred-design (UCD), HCI and usability principles through own research and projects.

Ways of Working

• Working with the GM Programs & Mission Leads to support and promote the ways of working across Vocus and participate in relevant cross company forums and delivery interlocks.
• Working with the Mission Lead to identify and implement opportunities for improvement and innovation, both within the Mission team and across the organization, to enhance the efficiency, effectiveness, and quality of the digital delivery.
• Collaboration with the other UX Analyst and UX Designer to identify and implement opportunities for improvement and innovation in design guidelines and practice at Vocus.

What you’ll bring to this role

• 3 years of UX analyst experience for digital, web and mobile apps, with a portfolio of your UX analysis work and methods, such as web analytics, surveys, interviews, and usability tests.
• Excellent grasp of UX analysis principles, methods, and tools well, and you keep up with the latest trends and best practices.
• Outstanding communication, collaboration, and presentation skills, and the ability to work with diverse teams. You’re familiar with user-centered design, information architecture and usability, digital trends and web/mobile technologies, and you can assess their suitability for business solutions.
• You have agile project management and systems development experience, and design software skills. You are self-motivated, independent, and cooperative, and you can work in a dynamic environment with changing priorities.
• A high level of attention to detail and creativity, and you have design, analytical, and conceptual skills for various technologies, and a commitment to learning and improvement.
• Excellent understanding of the project cycle and program/project management. Experienced in Scaled Agile, Business Process/Service Management and have previous experience within a telecommunications / technology related business.
• Demonstrated ability to lead a team in a complex matrix reporting environment with multiple projects and interrelated dependencies.

What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

• Diverse and dynamic teams with a supportive and inclusive culture.
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
• Flexible hours and a hybrid working environment
• Generous discounts to over 400 retailers.
• Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service!
• Study assistance programs to excel your personal growth, learning and development.
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process

What you’ll be doing day-to-day

• Work with Mission Leads, mission teams and stakeholders to identify opportunities to optimise user experience through user-centric solutions for initiatives within their allocated Missions.
• Conducting analysis including, user-needs analysis using human factors research techniques to analyse and develop user profiles/personas and task scenarios for target segments.
• Working with Business Analysists to understand the information flow, interaction models and processes to and understand and identify opportunities for improvement.
• Participating in workshops with stakeholders to define initiative scope, objectives, target audience and opportunities to improve user experience. Build and maintain effective relationships with stakeholders to understand their needs, expectations, and feedback regarding user experience, and to ensure their involvement throughout the design process.
• Creating deliverables including prototypes, conceptual diagrams, site maps, interaction flows, storyboards, page/screen schematics/wireframes, content inventories, help and instructional copy – as required all of which conform to the organisation’s user experience guidelines.
• Conducting user testing including usability testing, heuristic evaluation and/or other techniques.
• Producing user test documentation and report on outcomes/recommendations to team.
• Developing deep understanding and knowledge of user-centred-design (UCD), HCI and usability principles through own research and projects

What you’ll bring to this role

• 3 years of UX analyst experience for digital, web and mobile apps, with a portfolio of your UX analysis work and methods, such as web analytics, surveys, interviews, and usability tests.
• Excellent grasp of UX analysis principles, methods, and tools well, and you keep up with the latest trends and best practices.
• Outstanding communication, collaboration, and presentation skills, and the ability to work with diverse teams. You’re familiar with user-centered design, information architecture and usability, digital trends and web/mobile technologies, and you can assess their suitability for business solutions.
• You have agile project management and systems development experience, and design software skills. You are self-motivated, independent, and cooperative, and you can work in a dynamic environment with changing priorities.
• A high level of attention to detail and creativity, and you have design, analytical, and conceptual skills for various technologies, and a commitment to learning and improvement.
• Excellent understanding of the project cycle and program/project management. Experienced in Scaled Agile, Business Process/Service Management and have previous experience within a telecommunications / technology related business.
• Demonstrated ability to lead a team in a complex matrix reporting environment with multiple projects and interrelated dependencies