UX Designer

at  Elsevier

Job Summary: A UX Designer II (mid-level) on an existing innovative 3D product. This role will be primarily focused on delivering continuous improvements to an established, predominantly native product. She/he is responsible for defining the customer interactions of our product and executing part of the design strategy for the product.
Responsibilities:

Customer (or User) Focus

• Works collaboratively with research to help identify opportunities to better understand customer’s needs.
• Understands how his/her role impacts customer satisfaction.
• Analyzes and interprets what is happening in the market, driven by the latest news/incidents, particularly competitive announcements and events.

Creative Problem Solving

• Can work proactively with technology, product and other key stakeholders to come up with new and creative ideas.
• Can generate new ideas by analyzing product data for insights.
• Proposes solutions when faced with a new design challenge.
• Seeks new ideas from other internal stakeholders.

Product Design

• Define user experience concepts and components for the product or project using tools such as wireframes, prototypes, and process flow diagrams.
• Works with UX Researcher to understand the user needs.
• Collaborate on when to execute usability testing for applicable projects.
• Deliver established UCD solutions/processes.
• Good interaction design skills and attention to detail.
• Introduces new design patterns and style guides.
• Can clearly articulate design rationale and concepts

Data Driven Analysis & Testing

• Proactively uses data to establish key metrics for projects.
• Explores data from analytics packages, customer insight or other sources to understand context of research work.
• Identifies gaps where data is needed.
• Regularly tests design work with users in partnership with UX Research team.
• Iterates research methods based on testing and data analysis.

Technical Skills

• Has a very good knowledge of the tech stack of the organisation.
• Understands the nuances of designing for different platforms.
• Uses design software (Figma) to intermediate level.
• Builds good working relationships with tech teams.
• Uses relevant tools for communicating designs to developers.

Competencies:
Personal Capability

Practices Self-Development

• Continually develops depth and breadth in key competencies
• Takes concrete actions relating to feedback to improve performance
• Actively seeks feedback from others
• Understands own strengths and weaknesses and looks for opportunities to build on both

Solves Problems and Analyzes Issues

• Is able to ask effective questions and collect facts from multiple sources in order to solve problems
• Is able to effectively identify and analyze problems and propose solutions
• Effectively manages day-to-day issues and problems without intervention

Innovates

• “Brainstorms“ with others to look for different approaches to current process and tasks
• Looks for opportunities to develop new ideas or thinking within own role
• Experiments with new ideas as part of role

Interpersonal Skills

Communicates Powerfully and Prolifically

• Demonstrates effective conversational skills, including active listening and questioning
• Shares information relevant to own role
• Participates in team presentations

Collaboration and Teamwork

• Encourages co-operation between all members of the team
• Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team
• Helps people to resolve conflict
• Identifies and removes barriers to team performance
• Identifies ways for further collaboration across teams

Builds Relationships

• Establishes rapport with others on the team and across teams
• Works effectively with others to get work done
• Treats all individuals with respect
• Handles difficult situations, minimising conflict

Experience and Education
Suggested Minimum Years of Experience: 4-6 years
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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
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Please refer the Job description for details