UX Manager

at  Poppulo

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?
We help businesses connect people, systems, and ways of working to deepen relationships and move forward together. And we do that at enterprise scale.
At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. So is managing office space in a hybrid world. So is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.
We know there’s no such thing as a “perfect” candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.
The opportunity
We are looking for a talented Senior UX Manager to join our expanding UX Team.
You will work alongside a fun and highly motivated cross-functional team (UX, Research, Product Management, Development, Architecture, QA), in a supportive agile culture, where flexibility allows you the best possible work-life balance.
The opportunities available with us are full-time and permanent.
In this role you will:
Be part of a team, creating a world-class communications and workplace experience platform that enables our customers to reach and engage their audiences, wherever they are
Support in the definition of our product vision and strategy
Partner with Designers, Researchers, Product Managers, Data Scientists, and Engineers to build a deep understanding of our customers’ needs and problems to solve, in order to define product requirements
Be an expert voice advocating for customer-centered design in all stages of the product development life cycle, in the development of new features and enhancements, as well as updating existing interfaces.
Define the design vision and approach for your team’s work in collaboration with the UX Director
Build a high-impact design team
Empower, coach and motivate your team to deliver exceptional product design; from concept to launch
Drive design best practice within your team; customer empathy, creative problem solving, research feedback loops, iteration and continuous improvement
Develop and maintain design standards and brand integrity
Build a great team culture, champion our values and promote diversity and inclusion
Provide regular and continuous feedback to your team, establish key objectives and metrics to measure performance and support your team to achieve their goals
Facilitate development conversations with your team to identify career goals and establish action plans to support growth and personal development
Deliver value for our customers and our business
Plan and coordinate design activities aligned to our product vision and organizational goals
Partner with researchers to test features and rapidly integrate customer feedback into design iterations
Coordinate and manage product design and delivery processes
Partner and collaborate with product and engineering stakeholders to establish a roadmap for delivery
Manage team sprint plan, resourcing and deliverables across multiple projects
Identify and clear blockers, communicating changes in priority or focus in a timely manner
People we’re eager to work with are:
Enthusiastic and energetic leaders who will inspire their team to deliver their best work
Inquisitive about our customers and their behaviour, and motivated to create exceptional product experiences that have high impact and deliver upon their needs
Extremely creative problem solvers, comfortable with ambiguity and working in the conceptual space
Curious and passionate about great product design, best practices and new technologies
Excellent communicators with an ability to clearly articulate solutions that deliver value to our customers
Eager to promote UX best practices, both internally and externally
Focused upon continuous improvement
Candidate Expertise required
8+ years experience working within UX design, with min 3 years at team lead level or above, ideally for B2B SAAS products
Experience working in agile environments, collaborating with multidisciplinary product delivery teams
Demonstrated ability to create products following user-centered design methodologies
Experience using common design tools like Figma, Sketch or Adobe XD (Our team uses Figma)
Operational understanding of accessibility and ability to incorporate accessibility into designs
A Degree in Design, Multimedia, Product Design, Computer Science, Human Computer Interaction or equivalent
At Poppulo, we are committed to fostering a culture of success where every employee has the opportunity to grow and make a meaningful impact. If you are passionate about driving customer success and thrive in a collaborative environment, we invite you to join our team and be part of our journey towards excellence.

WHO WE ARE

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.

We live the Poppulo values each day, as they are key to everything we do.

• Bring Your Best Self
• We show up authentically, are self-aware and always strive to be better.
• See it. Own it. Solve it.
• We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.
• Together We’re Better We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That’s what makes us a team.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.
Poppulo is an equal opportunity employer.
We disclose your personal information to our private equity sponsor, Vista Equity Partners, and its affiliates, including Vista Consulting Group (collectively, “Vista"), for administration, research, database development, workforce analytics and business operation purposes, in line with the terms of this Privacy Policy. Vista processes and shares your personal information with its affiliates, including other Vista portfolio companies, on the basis of its legitimate interests in managing, administering and improving its business and overseeing the recruitment process and, if applicable, your employment relationship with Four Winds Interactive LLC. If you have consented to us doing so, we also share your personal information with other Vista portfolio companies for the purpose of being considered for other job opportunities in the pooling system, both inside and outside the EEA. Please find a full list of all Vista portfolio companies at: https://www.vistaequitypartners.com/companies/ and Vista’s privacy policy at https://www.vistaequitypartners.com/privacy/. Where this requires us to transfer your personal information outside of the EEA, please refer to the FWI Privacy Policy for further details on cross-border transfers. In connection with the recruitment process, your personal data may be transferred outside of the EEA to iCIMS and/or Greenhouse, Hirebridge, LLC and Criteria Corp., which provide applicant tracking and evaluation services. Hirebridge, LLC and Criteria Corp. have agreed to comply with the EU Standard Contractual Clauses to ensure that your personal information is adequately protected whilst outside of the EEA.

Please refer the Job description for details