UX Research Consultant, Digital

at  Verizon

WHEN YOU JOIN VERIZON

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

As a User Experience (UX) Researcher, you will be a core member of the experience team, tightly partnered with Experience Designers and Managers to focus on Verizon’s digital experiences. You will collaborate with other UX Researchers to conduct the appropriate insights work to reveal consumer needs and expectations from defining new experiences to delivering a solution that satisfies and delights our consumers. Other responsibilities include:

• Executing insight activities (e.g., front-end experience creation, design refinement in-person and remotely, A/B testing).
• Developing the screening criteria, discussion guide, and activities for each stage of insight.
• Moderating sessions.
• Formulating insights and story-telling.
• Uncovering unexpected insights that drive new experiences as well as the little ‘i’ insights that inform their development.
• Presenting these insights in a compelling way to help stakeholders understand consumer needs and how those needs impact solutions.
• Escalating ongoing needs and issues to the UXR Senior Manager of Product Experience.
• Managing recruiting and facilities firms, as well as remote testing panels and partners.
• Managing the participant experience to ensure they are comfortable, maintain confidentiality, and handle note-taking and video responsibilities amongst the core team.