UX Researcher & Designer

at  Business Training Luxembourg SA

30 years of experience in high-end training
Business Training’s experience is built on solid ground: we have been providing cutting-edge ICT training sessions for about 20 years. Originally, Business Training specialized in IT technical and end-user trainings (Windows, MS Office, etc.). A few years ago, our company widened the range of its training catalogue to also meet the increasing demand for best-of-breed management courses (PRINCE2®, IPMA, ITIL, etc.).
Context
We are looking for a UX researcher & designer (2 to 4 years of experience minimum) to help our UX Lead. You will be involved in generative user research, requirement gathering, evaluative research, conducted with our end users (aka, employees or clients of the bank). We have a design system in place. You will use it to build prototypes for testing and/or to build mockups and wireframes for development specifications. Please note that we are actually looking for a designer mostly re-using existing components in Sketch. While you will be working in close collaboration with the UX Lead, we still expect a certain level of autonomy inside a dedicated Agile team project.
Technical UX / Design Skills
Generative User Research: you are able to conduct user interviews and observational studies to understand user tasks, activities, needs and pain points.
Information Architecture: you can organize and structure complex content and information to make it easy to find and digest, on content heavy pages. You are able to build content models.
User Flow: you able to map whole processes in user flow diagrams to help better plan pages and processes for the tools we build.
Evaluative User Research: you are able to plan, schedule and conduct usability testing sessions, on both fake prototypes (Sketch) and developed beta prototypes.
User Research Synthesis: you able to analyze user research data, and synthetize the results of user research, in clear ways, that help take better design and project decisions.
UI prototyping using existing components: you are able to re-use design system components in Sketch, to build detailed mockups with them. The design system exists and you will not be able to change the components.
Accessibility Knowledge: you are familiar with accessibility standards (e.g., WCAG) and are able to apply them to your design decision.
Non Technical Skills
Collaboration and Communication: you have strong communication skills to effectively collaborate with cross-functional teams, including business analysts and developers
Problem-Solving Abilities: you are able to identify problems and pain points, and propose solutions to help users with those.
Curiosity for investment bank domain knowledge: you either have worked in the field of investment banking before, or you are not afraid to get familiar with a lot of domain knowledge required to understand our users
Good level of French: you are able to understand business requirements, plan and conduct full interviews, in French, with people who are not native speaker either.
Tools
Sketch
Miro
Excel, Word, PowerPoint
Jir

Please refer the Job description for details