Valet Attendant - Guest Experience Expert

at  Marriott International Inc

Job Number 24105919
Job Category Rooms & Guest Services Operations
Location Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

POSITION SUMMARY:

• Be the “face of the hotel” - engaging and inspiring guests through each guest interaction from arrival to departure
• Securely park guest cars, deliver bags and amenities in accordance with the hotel policies
• Support your front office team in general operational tasks
• Escort guests to their rooms and explain all features & hotel offerings
• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
• Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings

Please refer the Job description for details