Vehicle Technical Support Engineer

at  INEOS Automotive

Vehicle Technical Support Engineer
INEOS Automotive – Grenadier – Built On Purpose
Story so far
Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a vision to prototype and to market in just five years. And now, as the first customer deliveries of our INEOS Grenadier have begun, we look to the future with our first all-electric vehicle.
People and Culture
With around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary. We welcome people who mirror our values: Spirit of ownership, who take responsibility and make things happen. Delivering quality work, with ambition to deliver outstanding results and who have a community mindset, believing together everyone achieves more. Creativity and initiative are encouraged to support your career development.
We’re doing things differently. If this sounds like you, let’s talk.
The Vehicle Technical Support Engineer role will work extremely closely with our repairing workshops and technicians to review repairs, offer direct assistance, conduct training needs analysis, compile technical reports, coach, educate and develop both Internal teams, the network and its staff. Also in an ambassador capacity, contribute to growing the capability and standing of the department within the wider Ineos Automotive business.

• Work closely with the Technical Services Manager to develop processes and structures across inter divisional & wider Ineos Automotive teams
• Assisting workshops with the efficient process of repair with a ‘fix once, fix first’ approach
• Analysis of root cause issues to identify opportunities to enhance quality whilst reducing claims & repairs
• Liaison with both manufacturing and quality departments, identifying risks, improvements, and enhancements to both the vehicle and customer experience
• Monitor all incoming customer related reports, whether direct from the Customer services division, field quality reports, internal warranty and quality systems or direct assistance requests from the network & customers