Vehicle Valuation Expert

at  Aviva

Do you have a strong customer service background in a vehicle focused environment, or have you worked in a claims handling position before? We would love to hear from you!
Starting salary between £23,900 to £27,300 (depending on hours, skills and experience) plus additional benefits
Our standard full time contracts are for 35 hours per week, but we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for a 40 hour contract following your team leader’s approval.
These are permanent roles and will involve shift patterns covering the hours of 8.00am to 6.00pm (Monday – Friday). Training will be provided and you will work in the office full time until your leader has approved Smart Working.
A bit about the job
As a Vehicle Valuation Expert, you will be responsible for managing settlement of claims where the vehicle has been deemed a Total Loss. This will include valuing the vehicle, taking into consideration the current market, investigating ownership including any outstanding finance, and liaising with engineers or suppliers on complex cases. It will be important for you to consider Aviva’s indemnity spend whilst treating the customer fairly and providing a smooth claim journey. You will need to work proactively to manage a caseload, keeping customers informed and providing a fantastic customer service.
Please click on the video link for an insight on how we help our customers at their times of need:
Aviva Careers - Norwich (vimeo.com)

Skills and experience we’re looking for

• Ability to fact find and analyse claim information to identify discrepancies.
• The ability to work in a fast-paced environment, multi-tasking and prioritising responsibilities
• Embrace and supports change, matched with the ability to share ideas and suggestions to improve the customer journey
• Excellent communication skills – written and oral
• An interest in vehicles - experience in vehicle valuation and/or claims (desirable)

What you’ll get for this role

• Starting salary between £23,900 and £27,300 based on a 35 hour week or pro rata up to £31,200 if you prefer a 40 hour week (depending on location, skills, experience and qualifications)
• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our

Aviva Communities

and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look
to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone
We’re inclusive and
welcome everyone
– we want applications from people with diverse backgrounds and experiences.
Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
Our people agree that we offer a great company culture and outstanding employee experience. In fact, we’re actually an officially certified
Great Place to Work
. To find out more about working at Aviva take a look
here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please give Amber Britton a call on 07775 546 100 or send an email to
amber.britton@aviva.com

• Starting salary between £23,900 and £27,300 based on a 35 hour week or pro rata up to £31,200 if you prefer a 40 hour week (depending on location, skills, experience and qualifications)
• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our