Vendor Onboarding Specialist, Charging Operations (m/f/d)

at  Tesla

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What to Expect
We’re on a mission to accelerate the world’s transition to sustainable energy by building the world’s largest charging network. To achieve this, we rely on close collaboration with our vendors. You will be a vital member of the Charging Operations team in EMEA, ensuring the best possible customer experience through proactive support of our charging network across Europe.
As a Vendor Onboarding Specialist, you will be responsible for managing the onboarding process for new vendors, ensuring their seamless integration into our organization. You will serve as the central point of coordination in Europe, liaising with vendors and supporting regions with any questions or requests related to new vendor onboardings, thereby aiding in the planning and development of our charging network. The ideal candidate will possess excellent communication and organizational skills, a keen attention to detail, and a passion for delivering exceptional vendor experiences.
Tesla is entering a new phase in the charging industry, and we invite you to join us in building an entirely new service product range. Be part of the team shaping the future of sustainable energy.

What You’ll Do

• Manage the end-to-end onboarding process for new vendors, including gathering required documentation, verifying qualifications, and conducting vendor assessments.
• Collaborate with cross-functional teams to ensure seamless integration of new vendors into our systems and processes.
• Conduct virtual training sessions to educate vendors on our company policies, standards, and expectations.
• Monitor vendor performance and provide ongoing support and guidance to address any gaps or areas for improvement.
• Regularly assess the effectiveness of training programs and make recommendations for enhancements or modifications as needed.
• Maintain accurate documentation and records of vendor onboarding and training activities.

What You’ll Bring

• Experience with customer support, client services, or similar; experience with onboarding and training a plus.
• Knowledge of vendor management principles, best practices, and compliance requirements.
• Excellent communication and presentation skills, with the ability to engage stakeholders at all levels, including vendors.
• Strong organizational skills, with the ability to manage multiple priorities and deadlines.
• Familiarity with e-learning platforms and online training delivery methods is desirable.
• Fluency in English; proficiency in German a plus.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

• Manage the end-to-end onboarding process for new vendors, including gathering required documentation, verifying qualifications, and conducting vendor assessments.
• Collaborate with cross-functional teams to ensure seamless integration of new vendors into our systems and processes.
• Conduct virtual training sessions to educate vendors on our company policies, standards, and expectations.
• Monitor vendor performance and provide ongoing support and guidance to address any gaps or areas for improvement.
• Regularly assess the effectiveness of training programs and make recommendations for enhancements or modifications as needed.
• Maintain accurate documentation and records of vendor onboarding and training activities