Vendor Relations Manager

at  Cedar Gate Technologies Inc

POSITION SUMMARY

Reasons you will want this position:

• We are a rapidly growing company with limitless career growth and advancement for top performers
• Our culture appreciates and rewards creative ideas, especially those that achieve better outcomes for everyone
• This is an essential role in our continued success as well as the success of our clients.
• Work in a hybrid office environment with a like-minded and collaborative team.

Summary
As a Vendor Relations Manager at Cedar Gate Technologies, you will be part of a talented team that demonstrates superb technical competency, delivering mission-critical information and ensuring the highest levels of availability and performance. The Vendor Relations Manager (VRM) is motivated and organized in assisting Account Managers and Implementation Managers and will work directly with clients and vendors to ensure all file requirement tasks are communicated, set up, and received timely. As the VRM, you will be responsible for understanding Cedar Gate Product requirements, client data, and client use cases to research and respond to incoming vendor inquiries from your assigned accounts.

REQUIRED EXPERIENCE / QUALIFICATIONS

• 3 years of professional experience providing Client Service Support
• Ability to understand client’s requirements and troubleshoot
• Excellent organizational skills and practices.
• Outstanding written and verbal communication skills
• Able to prioritize client requests and manage time efficiently
• Bachelor of Business Administration or equivalent
• Proficiency in Microsoft Office and Excel

• Communicate and report file updates with the appropriate team members in a timely manner
• Coordinate with the Implementation, Client Success, and Data teams to ensure vendor issues are communicated and resolved.
• Attend all required vendor meetings with Implementation and Client Success as needed.
• Document all vendor calls and activities in the Cedar Gate ticketing system.
• Handle legal document process for NDA, BAA, and other legal documents for all data vendors.
• Coordinate with data vendors to meet client data requirements
• Create and Maintain Vendor Tracking Records in Salesforce
• Understand and meet the timeline for the data acquisition required for implementation and production release.
• Escalate and communicate any data acquisition issues impacting the implementation and release
• Assists with developing and implementing process improvement solutions related to vendor processes
• Assists manager with vendor outreach, vendor tracking, file tracking, and ticket tracking
• Address any issues related to the Vendor contracts and work with internal partners to resolve issues in a timely manner
• Strive to meet or exceed service and operational goals established for the team
• Demonstrate the highest level of client courtesy