Vendor Relations Specialist

at  TRG Staffing Solutions

TRG is hiring for Vendor Relations Associate for our client based in Mississauga! The Vendor Relations Associate provides support to Connected Living Operations by managing the day-to-day interactions with our vendor partners. Recruiting, contracting, reporting, and general exception handling are routine for the Vendor Relations Associate.
Schedule: Mon to Fri 9am to 5pm
Location: Mississauga, ON
Pay rate: $22/hr
Length: 12 months contract
Weekly pay, every Friday!

SKILLS:

• Excellent computer skills and proficiency in Excel, Word, PowerPoint, Outlook, and Access.
• Extremely strong written and verbal communication skills.
• Excellent organizational and proven project management skills.
• Strong customer service and analytical skills.
• Ability to translate strategy into specific actions with minimal direction.
• Ability to manage tasks across multiple projects simultaneously.
• Ability to establish and maintain effective working relationships with coworkers, managers, and customers, working effectively in a team environment with shared responsibilities.

EXPERIENCE:

• Experience in a call center or customer service environment along with retail or extended warranty experience preferred. Additionally, industry specific experience and knowledge are helpful.
• Servicing industries to consider include, but are not limited to, mobile devices, consumer electronics, HVAC, electrical, appliances, and plumbing repairs. Experience working with Excel spreadsheet formulas and pivot tables, as well as Microsoft Access queries.
• Skills: This individual should possess strong customer service skills as well as be able to understand and interpret legal/service contracts. Additionally, this individual should be comfortable negotiating financial and legal terms to existing and prospective vendors. The ability to work with minimal supervision, in a group or individual setting, is strongly preferred. The candidate must be able to identify and resolve issues independently.
• Comfortable in understanding and building/modifying process flows.
• Knowledge of Microsoft Office Suite, including Excel, Access, Word, and Power Point
• Along with living the Assurant Way, the following characteristics are demonstrated:
• ANALYZE PROBLEMS AND MAKE DECISIONS – Commits to a course of action after identifying and assessing alternatives based on logical assumptions, facts, resources, constraints, and organizational values.
• BUILD CREDIBILITY AND TRUST – Adheres to Assurant values and high ethical standards of behavior by demonstrating respect, honesty, consistency, and fairness when interacting with colleagues, customers, business partners, and other stakeholders.
• COLLABORATE WITH OTHERS – Works effectively with others both within and across Assurant business, establishing and maintaining productive working relationships.
• DELIVER RESULTS - Tenaciously works to meet or exceed expectations by keeping self and/or others focused on achieving critical goals.
• DEMONSTRATE RESILIENCE - Reacts positively to changes and maintains poise, focus and flexibility when encountering difficulties or obstacles.
• LEARN CONTINUOUSLY – Actively seeks out and takes advantage of various ways to quickly gain new skills and expand one’s knowledge.
• FOCUS ON CUSTOMERS - Identifies and meets the needs of customers by building productive customer relationships and providing value in ways that increase customer satisfaction and loyalty.

PREFERRED EDUCATION & TRAINING:

• Education: High School diploma or equivalent

• The Vendor Relations Associate will be responsible for, but not limited to:
• Locate, recruit, onboard and support Vendors
• Report and Manage Vendor Performance
• Ensure Vendor Payment
• Client/Customer Escalation/Exception Handling
• Vendor Relations Day to Day operations
• Performs other functions as assigned by management
• Provide support to the management team, including the development of ad hoc presentations and reports.
• Prepare, review, and edit communications and presentations for internal and external audiences.