Venue & Business Development Manager

at  Settlement Services International Limited SSI

About the role
About Us
SSI is a national not-for-profit organization providing dedicated human and social services to a diverse Australia. With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities,
SSI supports individuals, children, families and communities via a range of vital human services from settlement support of newcomers and refugees through to programs in employment and education and health wellbeing and social supports for all Australians, new and old.
About the Team
The Queensland Multicultural Centre (QMC) is one of Brisbane’s iconic exhibition and events venues. Located beneath the Story Bridge on the historic Yungaba site. Opening in 2012, the purpose built facility was established to promote unity in our society and a sense of belonging for all. QMC offers a broad range of spaces to suit both community and corporate needs and welcomes the opportunity for people to celebrate and share their diversity through performance and arts.
QMC is managed by BEMAC, Queensland’s most dynamic producer of multicultural arts. BEMAC has been successfully staging productions that fuel the diverse practice of artists from a variety of cultural backgrounds for over three decades.
About You
The Venue & Business Development Manager is responsible for the management of all aspects of the venue and proactively manages the business operations, bookings, and development of the QMC through a strategic approach focused around growth, development and delivery. This position will manage the QMC Bookings and Functions Coordinator as well as handle hiring and management of event staff casual.

Responsibilities:

• Effectively lead, manage and support all venue bookings, staff and venue assets, ensuring high accuracy of documentation such as rosters, quotes, invoices, contracts, runsheets and additional documentation as required, endeavouring to deliver a high level of successful events lead by a customer focussed approach.
• Source and cultivate new partnerships and venue booking opportunities for BEMAC and the QMC – supporting multicultural arts & community events and seeking commercial users (when the venue is not utilised) in order to maximise QMC’s activities.
• Ensure all aspects of the events comply with all licensing and statutory requirements, including WH&S, fire safety, liquor licensing, BCC food licensing and employment standards – maintaining a safe and positive experience for all users of the venue at all times
• Manage and maintain effective record keeping of timesheets and payroll information in line with deadlines to ensure all entitlements can be processed within identified timeframes to ensure optimal service standards are achieved.

Essential Criteria

• Tertiary qualifications in Business Management or similar and/or Tertiary qualifications or experience in Events Management or similar
• Minimum 5 years’ experience in a venue management role, preferably within a similar venue and cultural sector
• Exceptional high level of attention to detail for the overall management of multiple day-to-day bookings to ensure accurate quotes, contracts and invoicing to support the venue bookings & functions coordinator.
• Demonstrated experience in robust financial management including, budget development, cash flow management, EOFY & EOM reporting, review and analysis to minimize business loss and identify opportunities for growth.
• Demonstrated experience in diversifying venue revenue streams & strategies for increased economic business growth.
• Demonstrated experience and strong knowledge of State Government legislation and local Council by laws compliance in relation to managing a venue.

Essential Registrations

• Fire Safety Adviser Certification
• Approved Liquor Manager Certification
• Current Open C Class Driver’s License
• Current First Aid

Please ask us for a copy of the PD for the full responsibilities and criteria

About our Benefits

• Industry leading flexible working arrangement supported to work from home and office
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recruitment Process
At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.
All successful candidates will be required to undergo pre-employment checks including reference checks, WWCC, a Criminal History Check and NDIS Screening check (if applicable) as a reasonable condition of employment.
To Apply
If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.
Applications close Monday 6th May 2024, Applications will be reviewed on a rolling basis and an appointment may be made prior to the closing date.
Should you require further information about the role please contact talent@ssi.org.au
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.
Our commitment to Diversity:
SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability. We accept and consider all your experience including from overseas and volunteering opportunities.
Our commitment to flexible working:
SSI is committed to ensuring that we reflect the NSW community that we serve. We support an inclusive workplace where staff have access to opportunities, enabling our team members to drive innovation and delivery of high-quality services. We are open to discussing flexible working arrangements and encourage our people to explore new ways of working – including part-time, job-share or working from different locations. Everyone can ask about it.
SSI is a Disability Confident Recruiter, and our Talent Acquisition team can also assist in; providing alternative formats to apply, making adjustments to the recruitment process and offering information about workplace adjustments and support networks. Should you require adjustments please email us at talent@ssi.org.au or call Vimla on 0410 801 184.
Please apply via the link below

• Effectively lead, manage and support all venue bookings, staff and venue assets, ensuring high accuracy of documentation such as rosters, quotes, invoices, contracts, runsheets and additional documentation as required, endeavouring to deliver a high level of successful events lead by a customer focussed approach.
• Source and cultivate new partnerships and venue booking opportunities for BEMAC and the QMC – supporting multicultural arts & community events and seeking commercial users (when the venue is not utilised) in order to maximise QMC’s activities.
• Ensure all aspects of the events comply with all licensing and statutory requirements, including WH&S, fire safety, liquor licensing, BCC food licensing and employment standards – maintaining a safe and positive experience for all users of the venue at all times
• Manage and maintain effective record keeping of timesheets and payroll information in line with deadlines to ensure all entitlements can be processed within identified timeframes to ensure optimal service standards are achieved