Venue Hire and Operations Lead

at  The National Film and Sound Archive NFSA

Posted: 27/06/2024
Closing Date: 10/07/2024
Salary: $90,199.00 - $101,022.00
Job Type: Ongoing / Non-ongoing; Full time
Location: Canberra
Job Category: Arts, Culture

THE OPPORTUNITY

The Programs and Place team is seeking a highly motivated applicant to fill a non-ongoing Venue Hire Coordinator role for 12-months with the possibility of an additional 6-month extension. This role is responsible for proactively engaging commercial and venue hire and activities to the NFSA and ensuring high quality event delivery and customer service.
The Venue Hire Coordinator reports directly to the Manager, Public Programs and Visitor Experience.
The role leads our venue hire strategy and cultivates relationships with hirers through the delivery of quality events and functions. The coordinator will require excellent presentational and strong interpersonal skills coupled with experience in coordinating people and events. They will be passionate in working with clients and motivated to develop and meet targets. As part of the management of the public spaces, proven experience with WHS standards is essential.
This role is required to work evenings and on weekends.

JOB DESCRIPTION

Under limited direction, this position is responsible for delivering the following functions:

• Manage bookings for corporate hires and events. Liaise with clients to determine event and hire requirements including bookings, enquiries, facilitating site visits, invoicing, contracts and stakeholder management
• Actively promote the NFSA as a ‘venue for hire’ and build a network with the corporate event industry
• Co-ordinate event and hire logistics in collaboration with Technical Coordinator and Visitor Experience Coordinator. This includes staff resourcing, technical equipment requirements and scheduling
• Event management, develop event schedules and budgets, monitoring issues, monitoring events inbox and answering enquires
• Experience in risk analysis and management including the development of risk assessments to ensure safe delivery of corporate hires to WHS and Covid-safe standards
• Collaborate with the Visitor Experience Coordinator and VSO team to deliver exceptional customer service
• Collaborate with the Marketing and Communications team to align messaging and marketing materials.
• Key relationship manager for the Café and Bar operator including contract management, delivery of KPI’s, monitor issues and concerns
• Support the Program and Visitor Experience Team meet sustainability and climate action plan actions and objectives
• Support the delivery of public programs and events as required

DESIRED SKILLS AND EXPERIENCE

Mandatory:

• Recent relevant experience in coordinating events, venue management or similar.
• Minimum 3 years customer service experience

Desirable:

• Previous experience managing a venue or events
• A current Australian Driver’s License

• Manage bookings for corporate hires and events. Liaise with clients to determine event and hire requirements including bookings, enquiries, facilitating site visits, invoicing, contracts and stakeholder management
• Actively promote the NFSA as a ‘venue for hire’ and build a network with the corporate event industry
• Co-ordinate event and hire logistics in collaboration with Technical Coordinator and Visitor Experience Coordinator. This includes staff resourcing, technical equipment requirements and scheduling
• Event management, develop event schedules and budgets, monitoring issues, monitoring events inbox and answering enquires
• Experience in risk analysis and management including the development of risk assessments to ensure safe delivery of corporate hires to WHS and Covid-safe standards
• Collaborate with the Visitor Experience Coordinator and VSO team to deliver exceptional customer service
• Collaborate with the Marketing and Communications team to align messaging and marketing materials.
• Key relationship manager for the Café and Bar operator including contract management, delivery of KPI’s, monitor issues and concerns
• Support the Program and Visitor Experience Team meet sustainability and climate action plan actions and objectives
• Support the delivery of public programs and events as require