Veterinary Hospital Operations Manager

at  NVA

HUFFARD ANIMAL HOSPITAL IN PASADENA, MD IS LOOKING FOR AN EXPERIENCED HOSPITAL MANAGER TO JOIN OUR EXCEPTIONAL TEAM!

Huffard Animal Hospital has been proudly serving the Pasadena, Glen Burnie, and Severna Park areas since 1965, and has been a trusted resource for pet owners ever since. Our hospital is a progressive and advanced small animal hospital located just a few minutes outside of Baltimore and Annapolis. Our collaborative and compassionate team of 7 doctors and 55 support staff are committed to providing the highest standards of quality veterinary care for our patients!
Ideal candidates for the Hospital Manager role have previous operations experience in people management, P&L/budgeting, strong organizational and planning skills, high levels of customer service and a proven track record of thriving in a servant leadership business operations environment. A background in veterinary health is ideal for this role, however, we are open to top notch managers from the human healthcare industry as well.
If you are a natural leader who has a passion for working with people and animals, we’d love to talk with you about this exciting opportunity!
For more information about our hospital, please visit our website: https://huffardanimalhospital.com/

JOB SUMMARY

The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment. Given the management responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential job function of this position.

QUALIFICATIONS:

• Bachelor’s degree in business or related degree is preferred.
• 3-5 years of experience in a manager role, including customer service experience.
• Experience in a hospital setting in positions of increased responsibility is a plus.

KNOWLEDGE AND/OR EXPERIENCE IN THE FOLLOWING AREAS:

• Multi-functional operations including budget and labor management.
• Manage time and tasks appropriately and remain flexible with assigned duties.
• Supervisory and leadership experience.
• Reporting and data analysis.
• Problem-solving and resolution management skills.
• Oral and written communication skills.
• Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
• Interpersonal skills with staff and clients, and works well in a team environment.
• Customer service strategies and effective marketing techniques.
• HR policies and protocol development.
• Staff management including: coaching, developing, and motivating staff.
• Conduct performance appraisals.
• Delegate responsibility and achieve results with hospital team members.
• Make decisions confidently and effectively.
• Model a professional and courteous manner with staff and clients.