Veterinary Receptionist

at  PAZ Veterinary

ABOUT THE JOB

A giant, warm hello from PAZ Animal Collective! We aim to break the mold of stuffy and impersonal veterinary care. We dream big, love everyone, have fun at work, and excel TOGETHER. We are not just a veterinary company, but a vision. We love animals of all species and breeds, as well as humans of all backgrounds, cultures, and beliefs. We strive to exceed expectations and sweep our clients off their feet with our superb customer service and tailored veterinary care. Our focus is on being a place of comfort for our clients and pets, in sickness and in health. Peace is in our name and our hearts – PAZ, peace to all!
This is a full-time position with rotating Saturday shifts.

JOB REQUIREMENTS:

• A high school diploma or GED is required.
• Must have at least 2 years of client-facing customer service experience, 1 year of veterinary experience required.
• Must be a bright, friendly, and effective communicator in order to communicate with clients, visitors, veterinarians, and hospital staff. (It’s okay if you talk to animals, too!).
• Must have MS Office and G Suite experience and speed-typing skills (We like tech-savvy people.)
• Must have a pleasant presence on the phone and the ability to manage numerous calls.
• Must be able to stand, walk, sit and move freely for extended periods of time.

• Providing excellent customer service for our clients and their pets.
• Answering phone calls and assisting clients with scheduling appointments and pet questions.
• Checking clients in and out and ensuring all needs have been met.
• Entering and updating client information and patient records.
• Responding to or forwarding E-mails (we reach inbox zero every day!)
• Interpreting Veterinarian orders and our protocols to educate clients and explain requirements.
• Visually assessing patients in the lobby and alerting hospital staff in the event of an emergency.
• Tackling other projects as assigned (with a smile, as always!)