VIC Patient Services Lead

at  GenesisCare

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Your life’s best work!
We are pleased to be recruiting internally & externally for a full-time permanent VIC Patient Services Lead to join the Oncology Australia Operations team.
In this role you will partner with the state Oncology practices providing leadership and support for the consistent high performance of the Patient Services Oncology functions across the network.

More specifically, you will:

• Work closely with the practices to drive operational & project initiatives in the Patient Services space
• Oversee and ensure consistent implementation across the practices of systems, new & standardised processes and workflows relating to the Oncology function.
• Partner with the National Patient Services team to implement National Patient Services onboarding, training, and competency frameworks to be inclusive of all Oncology functions.
• Providing regular training and upskilling opportunities for new & existing staff
• Work in conjunction with Project Managers and Centre Leaders on new sites to provide direction and delivery on training plans for new staff members.
• Partner with the Centre Leaders and Senior Patient Services staff to support the recruitment and performance functions of the Oncology Patient Services teams.
• Provide active subject matter expertise and troubleshooting support to all sites within your state remit.

We’re interested in hearing from people who have:

• Be an administrator with exceptional interpersonal, communication and negotiation skills
• Have demonstrated experience in managing and leading a team of 2 or more staff
• Have a demonstrated ability to work effectively in a multidisciplinary team
• Be proactive, anticipate needs and action accordingly
• Bring a positive, enthusiastic, and ‘can-do’ attitude to work,
• Resonate with the high performance GenesisCare culture, role modelling behaviours
• Have a strong passion for patient care and healthcare, with empathy for patients and their carers
• Have high level Medical accounts processing skills including knowledge of Medicare, DVA and private health funds
• Display the ability to use clinical administration systems, as well as Microsoft Office software for data analysis and reporting purposes
• Display a strong commitment to developing others through implementing effective performance management and development processes and providing staff with ongoing feedback and performance coaching.

Benefits of joining our team:

• Internal career development opportunities globally
• Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing global organisation
• The opportunity to work for one of the most influential healthcare providers
• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling
• Learn and grow with our award-winning development programs

About GenesisCare
We are 1,300+ highly trained healthcare professionals and support staff in Australia designing innovative treatments and care for people with cancer. Our dedicated teams treat more than 30,000 patients annually.
People centricity is at the heart of what we do whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of care that is patient focused and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.” If you’d like to make a difference, join us at GenesisCare.
Covid 19 Vaccination Requirement
In line with the Public Health Order, all GenesisCare employees are required to be fully vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence of vaccination and comply with the requirements of the Public Health Order prior to appointment.
Expressions of interest are open now and will close at 5pm on Friday 31st May 2024
GenesisCare is an Equal Opportunity Employer

Please refer the Job description for details