Vice President of Customer Success (f/m/d)

at  Exasol AG

CUSTOMER SUCCESS CHAMPION NEEDED! LEAD THE CHARGE AT EXASOL, BUILDING A WORLD-CLASS TEAM, DRIVE CUSTOMER SATISFACTION, AND UNLOCK NEW GROWTH OPPORTUNITIES! APPLY TODAY!

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Exasol is a leading provider of high-performance analytics solutions, empowering businesses to make faster, more informed decisions by unlocking the full potential of their data. We are committed to delivering exceptional customer experiences and ensuring our customers’ success with our products and services.
We are seeking a highly motivated and experienced Vice President of Customer Success (f/m/d) to lead our global customer success team and drive customer satisfaction, retention, and growth. You will be responsible for developing and executing a comprehensive customer success strategy, building and leading a high-performing team, and fostering strong relationships with key customer stakeholders. This is a unique opportunity to join a leading company in the high-performance analytics space and make a significant impact on customer success and business growth.

REQUIRED QUALIFICATIONS:

• 10+ years of experience in a sales and support organization.
• 5 years of experience in a customer success position, with at least 2 years in a leadership role.
• Must have experience from B2B, complex software, preferably in infrastructure software deployed both on-premises and in the cloud.
• Proven ability to build, develop, and lead high-performing teams.
• Strong customer orientation and a passion for delivering exceptional customer experiences.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Strong understanding of enterprise software and data analytics.
• Proven track record of achieving results in a fast-paced, dynamic environment.
• Experience in start-up and small organizations.
• German language skills.

PREFERRED QUALIFICATIONS:

• Experience in the data analytics or database industry.
• Experience building a customer success function from the ground up.
• MBA or equivalent degree.

• Develop and execute a global customer success strategy that aligns with Exasol’s overall business objectives.
• Build, develop, and lead a world-class customer success team that delivers exceptional customer experiences.
• Foster strong relationships with key customer stakeholders and ensure their success with Exasol’s products and services.
• Drive customer adoption and usage of Exasol’s products and services, ensuring high levels of customer satisfaction and retention.
• Identify and pursue opportunities for customer expansion, including upsells and cross-sells.
• Define and track key customer success metrics, such as customer satisfaction, retention, and expansion.
• Act as a strong customer advocate within Exasol, ensuring that customer feedback is heard and acted upon.
• Partner closely with other departments, such as sales, marketing, and product development, to ensure alignment and deliver a seamless customer experience.