Vice President, Production Services Application Support Analyst II

at  BNY Mellon

BRING YOUR IDEAS AND MAKE HISTORY.

We’re seeking a future team member in the role of Vice President, Production Services Application Support II to join our Technology Production Services (TPS) organization within the Issuer Services Engineering Production Services group. This role is in Pittsburgh, PA – HYBRID.
Maintains and supports moderately complex applications and their operating environments. Performs complex troubleshooting as a subject matter expert in one or more applications. Works to ensure appropriate monitoring and alerting setup. Leads root cause analysis and problem management for complex problems to address underlying technical issues. Collaborates with business and application development stakeholders. Lead production readiness reviews for new releases and validate the supportability of changes prior to introduction into production.

IN THIS ROLE, YOU’LL MAKE AN IMPACT IN THE FOLLOWING WAYS:

• Maintains and supports highly complex applications and their operating environments.
• Performs complex troubleshooting as a subject matter expert for a portfolio of applications.
• Works to ensure appropriate monitoring and alerting setup. Leads root cause analysis and problem management for complex problems potentially spanning multiple applications, to address underlying technical issues.
• Collaborates with business, application development and infrastructure stakeholders.
• Leads production readiness reviews and PTO controls for new releases and projects.
• Collaborates with development, quality assurance, operations, support, and infrastructure teams to manage application capacity and application monitoring & instrumentation.
• Analyzes system requirements. Reviews and evaluates plans for major projects and initiatives to ensure they meet system needs.
• Coordinates the monitoring of major changes to applications and their operating environment. Analyzes the most complex issues that arise.
• Creation of architectural diagrams and design specifications to aid automation.
• Designs, implements, and maintains automation toolsets for configuration management, infrastructure, and application deployment processes.
• Complex Incident, Problem Management & Troubleshooting
• May mentor or provide guidance for junior team members.
• Contributes to the achievement of area objectives.
• Monitors changes to applications and their operating environment. Analyzes any complex issues.
• Recommends technical solutions on application problems.
• Reviews and develops updates of contingency documentation and processes. Performs periodic tests of disaster recovery processes.
• Reviews and analyzes product migrations through all systems environments.
• May review and execute Change Management scripts.
• Leads major incident management calls for resolution of high priority incidents.
• May mentor or provide guidance for junior team members.
• Contributes to the achievement of area objectives.

TO BE SUCCESSFUL IN THIS ROLE, WE’RE SEEKING THE FOLLOWING:

• Bachelor’s degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial.
• 10-15 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus.
• Knowledge of ITIL v3+ (Incident, Problem, and Change processes)
• Experience implementing systems using the Agile/Scrum methodology.
• Experience in technical components such as Java, JEE, Spring, Oracle, Linux/Cloud, Windows, DevOps, and other such technologies.
• Knowledge in Angular UI, Micro Services, AI/ML will be an added advantage.
• Eager to learn in a fast-paced, highly collaborative environment.
• Self-Starter with a passion to develop innovative solutions to business problems.
• Demonstrate strong leadership and communication skills (written, interpersonal, and presenting)
• Hands-on experience with Industry standard monitoring tools such as Splunk, App Dynamics, Moogsoft etc.
• Hands-on experience with JIRA/Confluence tools, tracking process.