Vice President, Production Services Application Support Analyst II

at  BNY Mellon

Overview
Vice President, Production Services Application Support II
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member in the role of Vice President, Production Services Application Support II to join our Technology Production Services (TPS) organization within the Issuer Services Engineering Production Services group . This role is in Pittsburgh, PA – HYBRID .
Maintains and supports moderately complex applications and their operating environments. Performs complex troubleshooting as a subject matter expert in one or more applications. Works to ensure appropriate monitoring and alerting setup. Leads root cause analysis and problem management for complex problems to address underlying technical issues. Collaborates with business and application development stakeholders. Lead production readiness reviews for new releases and validate the supportability of changes prior to introduction into production.

EMPLOYER DESCRIPTION:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world’s financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It’s the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

IN THIS ROLE, YOU’LL MAKE AN IMPACT IN THE FOLLOWING WAYS:

Maintains and supports highly complex applications and their operating environments.
Performs complex troubleshooting as a subject matter expert for a portfolio of applications.
Works to ensure appropriate monitoring and alerting setup. Leads root cause analysis and problem management for complex problems potentially spanning multiple applications, to address underlying technical issues.
Collaborates with business, application development and infrastructure stakeholders.
Leads production readiness reviews and PTO controls for new releases and projects.
Collaborates with development, quality assurance, operations, support, and infrastructure teams to manage application capacity and application monitoring & instrumentation.
Analyzes system requirements. Reviews and evaluates plans for major projects and initiatives to ensure they meet system needs.
Coordinates the monitoring of major changes to applications and their operating environment. Analyzes the most complex issues that arise.
Creation of architectural diagrams and design specifications to aid automation.
Designs, implements, and maintains automation toolsets for configuration management, infrastructure, and application deployment processes.
Complex Incident, Problem Management & Troubleshooting
May mentor or provide guidance for junior team members.
Contributes to the achievement of area objectives.
Monitors changes to applications and their operating environment. Analyzes any complex issues.
Recommends technical solutions on application problems.
Reviews and develops updates of contingency documentation and processes. Performs periodic tests of disaster recovery processes.
Reviews and analyzes product migrations through all systems environments.
May review and execute Change Management scripts.
Leads major incident management calls for resolution of high priority incidents.
May mentor or provide guidance for junior team members.
Contributes to the achievement of area objectives.

TO BE SUCCESSFUL IN THIS ROLE, WE’RE SEEKING THE FOLLOWING:

Bachelor’s degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial.
10-15 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus.
Knowledge of ITIL v3+ (Incident, Problem, and Change processes)
Experience implementing systems using the Agile/Scrum methodology.
Experience in technical components such as Java, JEE, Spring, Oracle, Linux/Cloud, Windows, DevOps, and other such technologies.
Knowledge in Angular UI, Micro Services, AI/ML will be an added advantage.
Eager to learn in a fast-paced, highly collaborative environment.
Self-Starter with a passion to develop innovative solutions to business problems.
Demonstrate strong leadership and communication skills (written, interpersonal, and presenting)
Hands-on experience with Industry standard monitoring tools such as Splunk, App Dynamics, Moogsoft etc.
Hands-on experience with JIRA/Confluence tools, tracking process.
At BNY, our culture speaks for itself. Here’s a few of our awards:
America’s Most Innovative Companies, Fortune, 2024
World’s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 · Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
“Most Just Companies”, Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg’s Gender Equality Index (GEI), 2023