Victim Services Liaison

at  Judicial Branch of Arizona in Maricopa County

Posting Date
05/13/24
Application Deadline
05/20/24
Pay Range
Min - 1st Quartile - Mid - Max
$19.15 - $21.24 - $23.33 - $27.50
The expected ENTRY pay range for this position based on experience and equity within the Judicial Branch is $19.43 to $21.24.
This position is non-exempt under the FLSA.
What We Offer
We offer generous paid time off, paid sick leave, and 10 paid holidays! We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives. Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance.
Click here to learn more!
Job Type
Classified – Judicial JMR
Department
D110 Adult Probation
About the Position
The Victim Services Liaison provides assistance to victims of crime and their families through referral services and information. In addition, this position aids probation staff, and the court by providing victim training throughout the department and within the community. This position is also primarily responsible for initial contact with victims’ post-conviction and may assist in processing post-conviction notification request forms.
Standard Judicial Branch business hours are Monday through Friday from 8:00 am to 5:00 pm. The position is on-site and in-person but may be eligible for a hybrid teleworking schedule following six months of employment within the role (dependent on the needs of the Judicial Branch).
For an overview of the Adult Probation department, click

HERE!

About The Adult Probation Department:
The Adult Probation Department of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. Join our nationally recognized Adult Probation Department and become part of an award-winning agency of professionals committed to enhancing community safety through service, accountability, and influencing change.
Position Qualifications
We recognize your time is valuable, so please apply if you meet the following required qualifications:

Education:

• High School diploma or GED

Experience:

• Two (2) years of experience performing office, administrative, and clerical duties

OR

Combined education and experience qualifications:

• Other combinations of education and job-related experience may be considered in substitution for the minimum qualifications on a year for year basis.

Our Preferred Candidate has:

• Bilingual skills in Spanish/English

Knowledge, skills, and abilities:

Knowledge of:

• The Criminal Justice system
• The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar

Skill in:

• The use of computer applications including spreadsheets, databases, and Microsoft Office and Adobe Acrobat products
• Establish and maintain constructive and cooperative working relationships with victims, individuals from the public, all levels of the organization, and stakeholders from other departments
• Typing a minimum of 35 words per minute with minimal errors
• Communicating verbally and in writing with others to convey information clearly and effectively
• Empathy, compassion, and a genuine desire to help others
• Strong interpersonal skills and the ability to communicate effectively with others from diverse backgrounds

Ability to:

• Understand the needs, requirements, and constraints of victims/customers
• Respond to victim/customer inquiries and requests in a timely and complete manner and resolve issues at the lowest organizational level
• Maintain high levels of professionalism, confidentiality, and cultural sensitivity in all interactions and operate within a customer-centric model
• Learn new skills necessary to support the needs and mission of the division, department, and judicial branch
• Provide victims/customers with clear explanations and directions
• Prepare written materials in a clear, concise and organized manner using the most suitable format for your audience
• Present information in front of groups of individuals
• Use effective time management skills to handle multiple tasks at one time with numerous interruptions, set priorities, and complete tasks to meet established deadlines
• Work in a high-volume, fast-paced environment
• Accurately prepare and maintain records, files and data
• Process and handle confidential information with discretion
• Work efficiently and effectively as a part of a collaborative team
• Provide support for services provided to others, departments, and members of the public
• Follow through on tasks to ensure completion
• Adjust to changing circumstances, remaining flexible when scheduling conflict occurs, taking on other roles when short-staffed, and adapting or changing priorities as the situation requires

Essential Job Tasks

(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)

• Serve as a point of contact for victims of crime seeking assistance and support to connect victims with relevant resources and service.
• Provides customer service to a variety of individuals, to include but not limited to victims, victim representatives, probation officers, community partners, criminal justice agencies, law enforcement agencies, and individual companies via telephone and in writing.
• Develop and deliver educational workshops, training sessions, and presentations on various topics related to victimization, trauma, and support services to individuals throughout the Department. This may include, but is not limited to; staff unit meetings, department COJET training and community training.
• Records daily contacts in the case management system.
• Processes victim post-conviction forms and keeps records updated.
• Prepares essential documents using Microsoft Office and Adobe Acrobat products.

Working conditions:
Work primarily occurs in an office setting with some telework options once fully trained. While performing the duties of this job, the employee is regularly required to speak clearly and hear; see details of objects that are less than a few feet away; sit for long periods of time; stand, walk, use hands to finger, handle, or feel; reach with hands and arms; and occasionally push, pull or lift up to 20 pounds.
Additional Information
Judicial Branch Human Resources reserves the right to move forward candidates based on the information provided directly on the application. The hiring authority will select the successful candidate based on departmental needs.
Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on applicable experience, internal equity, and budgetary allowances.
All Judicial Branch offers of employment and continued employment are contingent upon passing a thorough background and/or fingerprint check. Applicants must completely and fully answer any questions regarding felony and misdemeanor convictions including any convictions that have been expunged or set aside. Failure to include criminal history information is grounds for termination of an offer and employment. A conviction may not automatically disqualify an applicant.
Judicial Branch facilities are located throughout Maricopa County. This position may be reassigned to other locations. Assignments will be made based upon the needs of the department.
The Judicial Branch in Maricopa County is an EEO/ADA Reasonable Accommodation Employer.
Apply Now

• Serve as a point of contact for victims of crime seeking assistance and support to connect victims with relevant resources and service.
• Provides customer service to a variety of individuals, to include but not limited to victims, victim representatives, probation officers, community partners, criminal justice agencies, law enforcement agencies, and individual companies via telephone and in writing.
• Develop and deliver educational workshops, training sessions, and presentations on various topics related to victimization, trauma, and support services to individuals throughout the Department. This may include, but is not limited to; staff unit meetings, department COJET training and community training.
• Records daily contacts in the case management system.
• Processes victim post-conviction forms and keeps records updated.
• Prepares essential documents using Microsoft Office and Adobe Acrobat products