VIP & Hospitality Manager

at  Ticketmaster GmbH

JOB DESCRIPTION – MANAGER VIP & HOSPITALITY

Location: Berlin, Germany
Division: Ticketmaster GmbH
Line Manager: Director Ticketmaster Music
Contract Terms: Full-time

THE TEAM

Our team is a colorful mix and we are all thoroughbred fans. We are looking for people who share our passion for concerts and clubs and who want to take our company even further.
Currently we are looking for reinforcement in the VIP & Hospitality area. If you are at home in the world of live entertainment, if you are passionate about new projects, combined with an open and communicative nature, you are the right person for us!

YOU (BEHAVIOURAL SKILLS)

Demonstrate sound work ethic – Being industrious and always keeping yourself busy and using initiative in tasks and the role in general.

• Be flexible – While you will have your set tasks this a team-based role always be ready to help the team succeed.
• Accountability – Take ownership and pride in how you fulfil your role and tasks.
• Patience and Tact – These qualities need to be displayed to both Clients and staff whether in person, on the telephone or via written communication.
• Positive attitude – Displaying this not only in person by displaying a positive and friendly attitude but in your work by being proactive in your role.
• Dependable – This not only accounts for time keeping, but answering correspondence quickly and giving accurate, reliable information in all inquiries.
• Attentive – It is imperative that whilst there are a number of duties to perform, on reception, our priority is to our clients, visitors and customers, and therefore being alert and attentive to people at the desk, as well as on the phone is fundamental in the successful running of the reception desk.
• Teamworking – Working closely with the team to ensure all duties are completed, through supporting one another and recognising when help is needed.
• Proactive – Whilst the core duties are clearly set out, a key part of this role is being proactive in actively looking for where improvements can be made, and where you can go the extra mile to ensure our customers (both internal and external) are satisfied.

Benefits

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• You ideally have an apprenticeship or degree in business administration or a similar qualification.
• You have already gained professional experience in ticketing or event management and have a network in the events industry.
• You are quick on the uptake, can work under pressure and are always ready to adapt to new challenges and requirements.
• You not only enjoy a varied office workday but are also willing to travel all over Germany to support our offers on site on concert days.
• You have a very good command of written and spoken English.
• You are well-versed in the use of current software as well as Office

WHAT YOU WILL BE DOING

You support our VIP & Hospitality department at the Berlin location and independently take on tasks in the areas of:

• Create and coordinate guidelines for the set up and sale of ticket packages.
• Arrangement of packages in preparation of the show day.
• Monitor and control Sales Performance.
• Preparation of sales summaries and regular reports.
• Improvement of the presentation and promotion of the VIP packages.
• Acquiring new partners to sell VIP and arena packages.
• You are the interface to our Event & Business Partners and support them in the area of VIP, Arena Packages as well as our Ticketmaster Suite.
• You are the interface between business units and specialist departments such as Event Service, Marketing, Customer Service, Fulfillment, etc.
• You will work on-site at events across the country.

Qualifikation

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• You ideally have an apprenticeship or degree in business administration or a similar qualification.
• You have already gained professional experience in ticketing or event management and have a network in the events industry.
• You are quick on the uptake, can work under pressure and are always ready to adapt to new challenges and requirements.
• You not only enjoy a varied office workday but are also willing to travel all over Germany to support our offers on site on concert days.
• You have a very good command of written and spoken English.
• You are well-versed in the use of current software as well as Office.

Demonstrate sound work ethic – Being industrious and always keeping yourself busy and using initiative in tasks and the role in general.

• Be flexible – While you will have your set tasks this a team-based role always be ready to help the team succeed.
• Accountability – Take ownership and pride in how you fulfil your role and tasks.
• Patience and Tact – These qualities need to be displayed to both Clients and staff whether in person, on the telephone or via written communication.
• Positive attitude – Displaying this not only in person by displaying a positive and friendly attitude but in your work by being proactive in your role.
• Dependable – This not only accounts for time keeping, but answering correspondence quickly and giving accurate, reliable information in all inquiries.
• Attentive – It is imperative that whilst there are a number of duties to perform, on reception, our priority is to our clients, visitors and customers, and therefore being alert and attentive to people at the desk, as well as on the phone is fundamental in the successful running of the reception desk.
• Teamworking – Working closely with the team to ensure all duties are completed, through supporting one another and recognising when help is needed.
• Proactive – Whilst the core duties are clearly set out, a key part of this role is being proactive in actively looking for where improvements can be made, and where you can go the extra mile to ensure our customers (both internal and external) are satisfied