VIP Supervisor- HOB Houston

at  Live Nation

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of
Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.

• Manages the sale & execution of VIP Upgrades such as: Premium Seats, Priority Entry & various premium upgrade products to concert patrons
• Set Availability & Pricing of VIP inventory through detailed research into historical data, demographics, and forecasts
• Monitor show performance to maintain dynamic pricing strategies and effectively communicate with all departments for proper execution throughout show timeline
• Communicate with venue Directors regarding any new initiatives, product launches, and sales strategy
• Recruit staff members and maintain a healthy roster through hiring and strategic scheduling
• Train and manage VIP team members to ensure quality of service and a strong core dynamic
• Direct teams to curate a memorable show experience through creative staging in all vip sections inclusive of thematic decor, venue takeaways and artist inspired mementos
• Develop tactics for lower performing shows through marketing strategies and the creation of one-off products
• Monitor incoming requests and actively solicit opportunities through sending large-scale email offers to ticket purchasers
• Achieve monthly, quarterly, and annual sales goals
• Coordinate operations on nights of shows with VIP Supervisor, Ops Director, servers, and security to ensure premium experiences are delivered
• Monitor staff in executing nightly VIP setup to include Check In, VIP seating areas, VIP tabletop personalization and VIP area signage as needed
• Compile, prepare, and send Nightly VIP Financials to the portfolio
• Maintain articulate vocabulary with the ability to adapt and socialize with variable audiences