Virtual Account Manager - Assistant Director - EY Global Delivery Services

at  EY

INFORMATION & KNOWLEDGE MANAGEMENT

• Work with GCSP and CE as one account team to ensure account operations are tight and interdependencies are seamlessly working together to ensure cohesive account management
• Manage an operating cadence of the account team to include core sales, operations, and marketing processes (KPI Insights, action item updates, planning meeting agendas, etc.)
• Leverage the wider GDS ecosystem to execute innovation initiatives and growth drivers (ex: Region Driven, Sector driven, client-driven)
• Identify key areas for innovative transformation, develop plans, and acts as a change agent to optimize processes and drive adoption with account leaders
• Acts as subject matter expert and coach to the team on the Firm’s sales/account management tools and processes (ex: LENS, BASE, ART, Mercury, E4A, etc.)
• Lead account level onboarding to new leadership, EP’s, and key Senior Managers
• Build and manage a repository of team information (MSA, Account meeting actions, SOW, etc.)
• Identifies key areas for innovative transformation and acts as a change agent to optimize digital tools, technology, and processes (SharePoint, MS lists, teams, power automation, etc.)

SKILLS AND ATTRIBUTES FOR SUCCESS

• Project Management – experience building, and managing project plans with the ability to navigate challenges to achieve desired project outcomes

• Presentation/ Strategic Analysis – experience building .ppt presentations or discussion documents to explain a strategy, process, or relationship history; experienced in analyzing and leveraging insights to influence and co-develop account strategy for business growth.

• Professional maturity to confidently interact with account leaders. Demonstrate a level of assertiveness, and authority while communicating with the Senior Stakeholders and ability to articulate the view points in a succinct manner
• Communication – Demonstrate effective communication at all levels of the organization. Understand the nuances, ability to listen effectively, have a global mindset to operate effectively across borders
• Consultative – demonstrate ability to approach problems and/or projects through effective question/answer techniques to identify needs/issues/desired outcomes and propose solutions to meet needs/issues/desired outcomes
• Risk management – Identify potential account risk and create mitigation plan
• Emotional Intelligence – demonstrate understanding of different working/personality styles and appreciation of need to flex approach and message to effectively engage
• Networking –strategically cultivating relationships across EY functions and account core/Business development (BD) team by leveraging mutual interest and common goals for exchanging valuable insights and influencing actions to achieve account goals.
• Entrepreneur/Proactive behaviors – desire to make the role their own, create opportunities to involve themselves by displaying strong initiative, being innovative and adaptable, demonstrating visionary pursuit of value creation and business impact

ANALYTICAL/DECISION-MAKING RESPONSIBILITIES

• Identify key trends on external and internal business insights to aid informed business decisions
• Required to make decisions on behalf of account leaders to expedite results

TO QUALIFY FOR THE ROLE, YOU MUST HAVE

• 10+ years working in a professional services firm delivering operational enablement service to teams in different geographies (Number of years’ experience varies with GDS location)
• Professional services and/or shared services and operational environment experience, desirable to have experience in shared service centers with a global coverage
• Demonstrable experience in operating and executing projects in a matrixed and geographically distributed organization as a project lead and a project team member with limited oversight

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career. (Example)

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs