Virtual Assistant - Argentina

at  Pavago

Job Title: Virtual Assistant Role
Position Type: Contract, Full-Time, Remote
Working Hours: Central Standard Time (CST)

ABOUT PAVAGO:

At Pavago, we are currently seeking an Office Assistant to support our client in various administrative tasks and ensure smooth office operations. This role focuses on providing timely assistance to meet the needs of premier clients and aiding property owners with administrative tasks such as managing financial statements. The Office Assistant will be responsible for delivering excellent customer service, efficiently handling inquiries, and effectively managing day-to-day office tasks. Additionally, they will collaborate on various projects, ensuring tasks are completed on schedule, and provide support for minimal legal work as needed. Furthermore, the Office Assistant will be tasked with monitoring emails, coordinating tasks, and assisting with vendor management to maintain operational efficiency and uphold standards of excellence.

REQUIRED EXPERIENCE & SKILLS:

• Desired Background and Education: Bachelor’s degree in business administration or a related field is preferred. Previous experience in office administration or related roles is beneficial.
• Technical Proficiency: Proficient in utilizing office software such as Microsoft Office Suite for various tasks. Familiarity with proprietary software systems for managing tasks and communications.
• Demonstrated Expertise: Experience in office coordination, including email and task management using Zoom and Microsoft Office. Familiarity with proprietary software systems for managing office tasks and communications. Proven track record in providing excellent customer service, managing delinquencies, and coordinating with vendors.
• Essential Skills and Abilities: Ability to effectively prioritize tasks and manage multiple responsibilities in a fast-paced environment. Exceptional attention to detail and strong problem-solving skills to handle various office tasks efficiently. Excellent communication and collaboration abilities to interact effectively with colleagues and clients.

• Customer Interaction and Appointment Scheduling: Manage incoming calls and schedule appointments efficiently. Handle back-office tasks, including applying for permits as required. Serve as the initial point of contact for customers, providing a welcoming and professional experience.
• First Point of Contact and Customer Experience Enhancement: Be the first voice customers hear, ensuring a positive and memorable first impression. Initially focus on phone duties and permit applications, with the opportunity for additional responsibilities and growth. Make detailed notes about customer interactions to ensure a personalized and attentive experience.
• Phone Etiquette and Customer Follow-Up: Answer incoming calls promptly and professionally, addressing customer inquiries and concerns. Maintain organized records of customer interactions to facilitate follow-up and ensure customer satisfaction. Conduct follow-up calls with customers after installations to gather feedback and address any questions or issues.