Virtual Assistant (Customer Service)

at  High Performance Restoration

VIRTUAL ASSISTANT (CUSTOMER SERVICE)

Are you passionate about providing exceptional customer service in a dynamic environment? High Performance Restoration is seeking a Virtual Assistant with top-notch communication and computer skills to join our team. As a leading restoration company, we pride ourselves on delivering high-quality services and fostering a culture of excellence.
High Performance Restoration is a leading restoration company dedicated to providing exceptional roofing, solar, windows, and water damage restoration services. We take pride in our commitment to excellence, customer satisfaction, and employee development.
Learn more about us at: https://www.hprtexas.com/

QUALIFICATIONS:

• Previous experience in an administrative or customer service role (1-3 years) is required.
• Strong communication skills, both written and verbal.
• Tech-savviness and proficiency in using virtual communication tools.
• Excellent organizational and multitasking abilities.
• A proactive and customer-oriented approach to problem-solving.
• Knowledge of software such as Go High Level and Acculynx is highly preferred.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Commitment to delivering outstanding customer experiences and representing the company’s brand with professionalism.

• Manage front desk operations including answering phones, maintaining a professional office work environment, filing, processing, and submitting reports.
• Respond to customer phone calls, texts, and emails promptly, providing solutions or escalating issues as necessary.
• Handle lead source inquiries and assign them to the appropriate sales or production personnel.
• Maintain and update customer job information in CRM platforms, ensuring jobs are on schedule and all necessary materials, documents, and supplies are available.
• Schedule all repairs coming through the office and create work orders for trades according to current pricing.
• Assist salespersons with CRM platforms, customer inquiries, and problems, and follow up with the team to ensure timely repairs.
• Participate in weekly collection calls to customers, monitor unassigned leads, track sales, scheduling, and production spreadsheets, and create job folders.