Virtual Assistant Language Specialist

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Provides technical direction, guidance and support for architectural development that encompasses multiple technology disciplines, platforms and applications. Facilitates creation of architectural blueprints as documentation of design and systems integration. Ensures projects are designed within approved enterprise architectural standards and are implemented successfully. Coordinates communication to management and teams regarding project development, strategy and goals. May function as a Project Leader. Provides direction and mentoring for less experienced staff.

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent experience
• Seven to nine years of experience in a specialized area of technology architectural design process, or
• Ten or more years of experience across technology disciplines

PREFERRED SKILLS/EXPERIENCE

• Advanced technical expertise in architectural design, development and implementation with specialization in multiple technology disciplines, platforms and applications
• Considerable knowledge in system integration and business process modeling
• Thorough understanding of the enterprise architectural blueprint requirements and the impact on business functions
• Advanced technical, logical, analytical and problem-solving skills
• Excellent planning and organizational skills
• Excellent verbal and written communication skills
• Ability to lead a project team

ADDITIONAL JOB DESCRIPTION

• Research, Design, and develop data for language model to support virtual agent IT support conversations using ServiceNow’s Virtual Agent intents, entities, and natural language understanding (NLU) capabilities
• Leverage your expertise in NLP to train language model to provide accurate and contextually relevant responses to user queries with consideration to avoiding conflicts due future expansion of supported products and services
• Support customer experience requirements, process design, system changes, testing, and analysis while providing technical expertise on all matters related to data modeling, infrastructure optimization, data science techniques, innovation, and NLP development.
  The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
  If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la