Visa Application Officer (m/f/d)

at  Capago International

WHO WE ARE

CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centres to process their Schengen visa applications.
We currently operate in 9 countries and welcome more than 250,000 visa applicants yearly.
As part of our development, we are looking to strengthen our Operations department and are looking for an experienced Visa Application Officer who is looking for new challenges within a dynamic and human-focused company.

RESPONSABILITIES

• Welcoming all visa applicants in the operated visa application center ;
• Process the visa application of the applicants (front office) ;
• Collect payments from the applicants (Payment counter) ;
• Manage the biometric collection of visa applicants (biometry) ;
• Manage all back office tasks to finalize the visa application of our applicants (back office) ;
• Manage all other tasks given by the management.

SKILLS

• Excellent customer service skills ;
• Excellent typing skills ;
• Proficiency in MS Office ;
• Good with emails, problem-solving and effective decision-making ;
• Ability to handle pressure ;
• Energetic, proactive, versatile, committed to teamwork and team spirit.

DIPLOMA AND EXPERIENCE

• Matric or equivalent ;
• Tertiary qualification is an added advantage ;
• Previous customer service experience as a Customer Service Consultant.

Please refer the Job description for details