Visitor Services Officers (Casual Roles)

at  The Royal Zoological Society of SA Inc

Monarto Safari Park, spanning over 1,500 hectares of stunning fauna and flora, is set to become the largest safari park outside of Africa, and we’re thrilled to announce our expansion! By 2025, our park will feature a first-of-its-kind luxury resort and glamping facilities, allowing for extended stays and a variety of new and wild safari experiences in an area known as Wild Africa, including incredible tours through herds of roaming animals.
Join our team and be part of the excitement as we welcome five majestic Asian elephants in late 2024, offering a unique and thrilling opportunity to work closely with these incredible creatures!

As part of our Visitor Experience team, you will:

• meet & greet visitors upon arrival processing entrance fees
• assist with customer enquiries, tours and experiences across Zoos SA
• process payments and complete required documentation for admissions, donations, membership, cross property promotions, animal experiences, group tours and retail purchases
• facilitate Group tour arrivals/check-ins, providing information on times, meeting locations, waivers, restrictions and assisting in all visitor queries.
• pro-actively promote and book animal experiences and cross property offers.
• promote the selling of Zoos SA product

Zoos SA is looking for experienced customer service professionals to join the wonderful environment of Monarto Safari Park as Visitor Services Officers in a casual capacity. The casual position has the opportunity for additional hours at peak periods.

As part of our Visitor Experience team, you will:

• meet & greet visitors upon arrival processing entrance fees
• assist with customer enquiries, tours and experiences across Zoos SA
• process payments and complete required documentation for admissions, donations, membership, cross property promotions, animal experiences, group tours and retail purchases
• facilitate Group tour arrivals/check-ins, providing information on times, meeting locations, waivers, restrictions and assisting in all visitor queries.
• pro-actively promote and book animal experiences and cross property offers.
• promote the selling of Zoos SA products