Volunteer, Clinic Administrative Support

at  VHA Home HealthCare

SKILLS, QUALITIES, QUALIFICATIONS & EXPERIENCE:

• Excellent interpersonal and communication skills (Listening, oral, and written)
• Experience in an administrative support role
• Clinic experience an asset
• Excellent phone manner
• Experience in telephone and in-person engagement an asset
• Able to volunteer in person, in a small space
• Able and willing to follow all infection, prevention and control requirements
• Able to engage clients in conversation, and respond easily, creating understanding
• Friendly, caring, reliable, compassionate, empathetic, tactful
• Experience and sensitivity working with culturally diverse individuals and families
• Able and willing to easily receive and follow instructions, policies, procedures and boundaries
• Experience and ease engaging vulnerable people
• Demonstrated ability to work independently and as an effective team member

• The Administrative Support Volunteer helps to ensure the successful operation of the clinic
• Welcomes and admits patients to the clinic according to appointment schedule provided
• Makes appointment reminder calls when requested
• Answers phone in a timely manner
• Records and keeps track of telephone messages
• Organizes the reception area to support efficient and effective clinic operation
• Maintains positive relationships with clients attending the clinic
• Cares for the safety, privacy and confidentiality of client and client information at all times
• Respects client privacy and adheres to confidentiality, privacy & other policies
• Reports to supervisors in a timely manner.
• Is familiar with and is able to follow and implement emergency procedures swiftly and independently