VP, Chief Technical Officer

at  Chubb

The Chief Technical Officer, Workers Compensation Claims, provides technical guidance on large and complex losses within the WC Discipline. The position is responsible for establishment of best practices, work processes and transformation within the WC technical claim handling teams. This leadership role works in close collaboration with the WC Claim regional leaders and the Chubb Underwriting and Actuarial teams to develop strategies to mitigate claim exposures, recognize and report on trends and emerging issues within the line of business.

Major Responsibilities of the Job :

• Lead technical resource for the entire WC Discipline. Maintain oversight of all severity claims in tower with exposure over regional authority - including all EWS and pipeline matters.
• The CTO will drive committees and interpretive reviews of coverage, litigated and other complex matters within the discipline.
• Work closely with tower leader with respects the delegation of authority to all claim handlers and supervisors and managers.
• Establish practice, processes and protocols where appropriate to assure consistency in claim handling approaches across the WC Claims practice.
• Regional Executive Directors have matrix reporting relationship to the CTO for technical results, training and SME support for key work process and transformation improvement.
• Responsible for identifying and maintaining oversight of all systemic/emerging issues. Work closely with Tower leaders and RMs to ensure these issues are being properly managed and reported to Senior Management.
• Ensure consistent strategy on matters where the company has multiple exposures, and provide thought leadership for developing strategies for handling the company’s most complex matters.
• Serve as lead liaison between WC Direct Handle Claims organization and underwriting (PRS, SCI and CI). Work closely with Tower Leaders to identify trends and report appropriately to Underwriting.
• The CTO position will be responsible for coordinating with claims personnel, underwriting and actuarial on all profitability studies and reserve studies.
• Responsible for all aspects of Best Practices development and execution within the WC Claims Discipline. Work closely with the audit team and Discipline Leaders to ensure BP deficiencies are being identified and corrected. Work closely with Discipline Leaders to implement effective training to address BP or other deficiencies noted in the Audit process.
• Work closely with Tower leaders to build a consistent approach to training across the organization. In addition, build a repository of training materials that will ensure a consistent and repeatable process.
• Provide technical input to supervisors and managers conducting handler performance reviews.

KNOWLEDGE AND SKILLS REQUIRED:

• Strong leadership and management skills, ability to work with cross functional business units to achieve goals
• Strong communication skills and the capability of communicating at all levels within the organization.
• Experience, expertise and direct knowledge of workers compensation claim services, technical expertise and jurisdictional knowledge.
• Strong analytical skills and knowledge of internal tools to acce3ss claims data and ability to analyze claim trends and report on jurisdictional changes.
• Catastrophic claim management expertise and oversight.
• General industry trends and knowledge of legislative activities with regard to the workers compensation industry.

REQUIREMENTS

• Bachelor’s Degree in related field
• 10 plus years of workers compensation claim experience at all levels; management experience a plus.
• Proven ability in the use of metrics and data to drive performance, assure continuous improvement, and increase efficiency.
• Proficiency in designing, implementing and maintaining claim strategies, procedures, and products to provide claim teams the most effective tools and resources possible.
• High level of personal accountability and ownership
• Strong organizational, critical thinking, prioritization, problem solving, analytical and quantitative skills.
• Ability to handle multiple priorities simultaneously and meet deadlines.
• Experience collaborating across work groups with a service-minded perspective.
  Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment

• Lead technical resource for the entire WC Discipline. Maintain oversight of all severity claims in tower with exposure over regional authority - including all EWS and pipeline matters.
• The CTO will drive committees and interpretive reviews of coverage, litigated and other complex matters within the discipline.
• Work closely with tower leader with respects the delegation of authority to all claim handlers and supervisors and managers.
• Establish practice, processes and protocols where appropriate to assure consistency in claim handling approaches across the WC Claims practice.
• Regional Executive Directors have matrix reporting relationship to the CTO for technical results, training and SME support for key work process and transformation improvement.
• Responsible for identifying and maintaining oversight of all systemic/emerging issues. Work closely with Tower leaders and RMs to ensure these issues are being properly managed and reported to Senior Management.
• Ensure consistent strategy on matters where the company has multiple exposures, and provide thought leadership for developing strategies for handling the company’s most complex matters.
• Serve as lead liaison between WC Direct Handle Claims organization and underwriting (PRS, SCI and CI). Work closely with Tower Leaders to identify trends and report appropriately to Underwriting.
• The CTO position will be responsible for coordinating with claims personnel, underwriting and actuarial on all profitability studies and reserve studies.
• Responsible for all aspects of Best Practices development and execution within the WC Claims Discipline. Work closely with the audit team and Discipline Leaders to ensure BP deficiencies are being identified and corrected. Work closely with Discipline Leaders to implement effective training to address BP or other deficiencies noted in the Audit process.
• Work closely with Tower leaders to build a consistent approach to training across the organization. In addition, build a repository of training materials that will ensure a consistent and repeatable process.
• Provide technical input to supervisors and managers conducting handler performance reviews