VP, Head of Agency Strategy & Administration

at  FWD Group Management Holdings Limited

KNOWLEDGE AND SKILLS

• University Graduate from a reputable institution.
• Minimum 10 years of people management and leadership experience in
• Minimum 10 years of work experience in Agency Recruitment and Agency Administration

Agency Strategy

• Oversee and approve policies and agency services needed to find solutions to delivery pain points and drive positive changes for continuous service quality improvement.
• Lead innovative initiatives that would result to a world class Agency Administration team that helps achieve FWD’s vision.
• Collaborate with Agency Senior Leadership Team to deliver more efficient approach of routine agency processes.
• Drive the adoption of positive and disciplined control culture within the agency team.

Agency Recruitment

• Achieve strategic and cultural change initiatives to gear towards agency growth and scalability.
• Design innovative recruitment processes and systems and introduce enhancements where applicable.
• Work with the agency sales management team to align key performance metrics to support recruitment goals.

Agency Administration

• Oversee that effective management of the Agency Administration function through relevant and improved processes.
• Achieve stronger relationships among members of the department’s leaders, team members and stakeholders.
• Influence and sustain a high-performance culture and organizational mindset to effectively embed and communicate agency policies and procedures.
• Manage with Agency Strategy and Transformation Manager to coordinate agency KPIs and service levels.