VP of Customer Services

at  SALESmanago

REQUIREMENTS

• Has 5+ years experience in a Senior Director/VP or C-level role responsible for Customer Service or Customer Success within a fast-paced, customer-centric marketing and sales organization
• Has demonstrated results in improving revenue in business-to-business sales
• Can translate a Customer vision into actionable business plans
• Has a track record of improving operational metrics like churn and contraction, revenue and customer satisfaction
• Can influence at a stakeholder, board and company level
• Is an extremely organized, disciplined, hands-on and process-oriented leader who is not afraid of digging into details
• Has strong leadership skills and is able to motivate teams
• Speaks fluent English

• Bring our Customers’ vision to life by leveraging the full potential of the SALESmanago platform.
• Optimize & manage Customer Journey to maximize the value delivered to Customers by reaching their business goals in a lean way
• Re-engineer Professional Services onboarding
• Drive up Customer’s engagement & satisfaction
• Drive revenue growth among existing Customers
• Deliver the best Customer Experience & Support possible
• Develop upsell strategies as part of the Customer Journey
• Influence and work closely with product development to ensure product optimisation that meets current and future Customer needs
• Lead the entire Customer function - including any restructuring and setting up of new teams
• Creating a safe, energizing, diverse and high performing work environment that maximizes team productivity and attracts the best talent
• Complete responsibility for driving strategic change across the business and within their lifecycles through our business roadmapping and OKR processes
• Complete responsibility for implementing SALESmanago management operating system within their team and aligning with the leadership team to set clear expectations, accountability and maximize performance