VP, ServiceNow Solution Architect

at  ACTIVEO SINGAPORE PTE LTD

WE’D LOVE TO HEAR FROM YOU IF YOU HAVE:

• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications.
• Proven experience as a ServiceNow Solution Architect, with at least 6 years in a client-facing role.
• Strong expertise in both IT Service Management (ITSM) and Customer Service Management (CSM) modules within the ServiceNow platform. ServiceNow Certified Application Developer (CAD) certification is a plus.
• Experience with other ITSM tools (BMC, HP etc will be advantageous
• Experience with other CSM tools ( Salesforce, Pega etc will be advantageous)
• Minimum of three (3) years of experience either guiding, mentoring or oficially leading teams, with a strong passion for learning and teaching others.
• Lead efficient identification, troubleshooting, resolving and communication of systemic technical issues/failures/weaknesses/solutions to all responsible parties.
• Programming experience (please list in resume, if any) will be advantageous.
• Experienced in delivering custom inbound/outbound integrations between ServiceNow and external end points over RESTful API or SOAP.
• In-depth knowledge of ServiceNow development best practices, including scripting, integrations, and custom application development.
• Demonstrated ability to lead and drive complex ServiceNow implementation projects, including design, configuration, and deployment.
• Exceptional consulting and client-facing skills, with the ability to effectively communicate technical solutions to non-technical stakeholders.
• Strong problem-solving and analytical skills, with the ability to design solutions for complex projects with high integration points.
• A deep understanding of ITIL processes and IT service delivery principles.
• Experience with ServiceNow’s ITOM, HRSD, and other modules is a plus.
• Familiarity with ServiceNow’s latest releases and capabilities.
• Willingness to travel occasionally to client sites as needed.

• Collaborate with clients to understand their business needs and objectives, and translate them into ServiceNow solutions.
• Serve as the subject matter expert on the ServiceNow platform, providing guidance and best practices to clients and project teams.
• Lead the design and architecture of complex ServiceNow projects, considering integration points and scalability.
• Identify opportunities for process improvements and automation within ServiceNow.
• Stay current with ServiceNow releases and industry trends, providing recommendations for platform enhancements.
• Participate in pre-sales activities, including scoping, solution design, and client presentations.
• Mentor and provide guidance to junior ServiceNow professionals within the organization. Official leadership responsibilities can be considered for the right experience.
• Ensure compliance with ITIL processes and industry best practices.
• Collaborate with vendors and third-party integrators when necessary.
• Foster strong client relationships and serve as a trusted advisor throughout the project lifecycle.
• Provide transitional training and support during customer validation (SIT/UAT) stages.Working as a team player.