VR Gaming App Developer Support Specialist (Temporary)

at  Webhelp

LOCATION

Austin, Texas, United States of America
Job Title:
VR Gaming App Developer Support Specialist (Temporary) (Austin Onsite)
Job Description
In the role of Temp VR App Developer Support Specialist, you will assist developers through case management, troubleshooting, ticket resolution and provide continuous improvement for our client. Our Developer Support Specialists have a passion for the gaming community and provide a high level of attention to detail when resolving tickets for the VR gaming developers.

REIMAGINE YOUR CAREER

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then the Developer Support Specialist position at Concentrix + Webhelp is just the right place for you!
This position is TEMPORARY - If hired Recruiter will discuss additional details on length and options for permanent employment.
As a Temp VR App Developer Support Specialist, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Developer Support Specialist role include:

• Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce
• Resolution mindset, proven experience helping advertisers navigate the client online platform tools to a solution
• Meticulous attention to detail
• Strong organizational skills with the ability to prioritize levels of urgency within an assigned case load
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently and collaboratively
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
• Ability to work with and wear VR equipment daily and for extended periods of time if needed
• Strong organizational skills with the ability to prioritize levels of urgency within an assigned case load
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Strong computer navigation skills and PC Knowledge

ADDITIONAL REQUIREMENTS

• 18 Years of age or older with a completed High School Diploma or GED - BA/BS degree preferred but not required
• Extensive personal or professional experience with video gaming, virtual reality (VR) required
• Minimum of 1 to 3 Years of experience in Call Center, Technical Support, Office Administrative or Social Media
• Able to rotate shifts as needed as well as adhere to shift schedules and maintain acceptable attendance.
• Employment for this position is ONSITE IN OFFICE ONLY starting on day 1 of employment at 13011 McCallen Pass Bldg D, Austin TX - In person employment may change location to downtown Austin at or near 6th street and candidates must be flexible to convert to this office in person daily.

WHAT YOU WILL DO IN THIS ROLE

• Escalate non-standard submissions
• Report on trends and advocate for platform level solutions
• Communicate with developers and internal partners about their ticket inquiries
• Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issues
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Solve problems or offer solutions that are that are generally unstructured and require extensive clarification
• Maintain in-depth knowledge of client products and/or services

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Developer Support Specialist role include:

• Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce
• Resolution mindset, proven experience helping advertisers navigate the client online platform tools to a solution
• Meticulous attention to detail
• Strong organizational skills with the ability to prioritize levels of urgency within an assigned case load
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently and collaboratively
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
• Ability to work with and wear VR equipment daily and for extended periods of time if needed
• Strong organizational skills with the ability to prioritize levels of urgency within an assigned case load
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Strong computer navigation skills and PC Knowledg

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• Highly competitive wage and inclusive perks
• Complimentary gourmet meals at onsite cafeteria - Free breakfast and lunch with snacks and drinks!
• Employee rewards and recognition programs
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great tea