Wait List Clerk (Temp-to-hire)

at  LMG Technology Services LLC

GENERAL SUMMARY

City of Houston - Housing Authority
The Wait List Clerk is responsible for performing a variety of administrative and program related tasks supporting client’s public housing waiting list process. The position is responsible for the highest level of customer service for both clients and staff in providing a point of contact for public housing applicants, incoming telephone calls and providing office support to the Asset

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to learn federal, state, and local laws, rules, and regulations, pertaining to low-income housing and client policies and procedures.
• Some knowledge of principles, practices, and techniques of budgeting and data processing.
• Knowledge of community resources and social service agencies essential for optimum results and program development and

implementation.

• Ability to establish and maintain effective working relationships with other employees and the public, and deal effectively with situations requiring one to be tactful and diplomatic, yet firm.
• Ability to communicate clearly and concisely, verbally and in writing.
• Ability to compile and interpret statistical data for effective reporting.
• Ability to develop training materials and make effective presentations.
• Bilingual communication is highly desirable.

MINIMUM QUALIFICATIONS

o High School Diploma required.
o Two (2) years of Public Housing and/or Social Services experience, preferred.
o Computer skills a must, proficient in Microsoft Office products.
o Bondable.
o Valid Texas driver’s license.
o Eligibility for coverage under client’s fleet auto insurance.

• Performs data entry functions as required; inputs and tracks data accurately on a regular basis and reconcile accounts and send out correspondence on behalf of the Public Housing Program.
• Maintain an indexed record of the files in electronic system for electronic access of applicant information
• Assist in maintaining client data/information in Asset Management database, including compiling data for requested information and reports to include transfer list, 504, VAWA, ADA reporting, leasing and occupancy status updates etc., waitlists maintenance to ensure accuracy of data entry and waitlist data integrity and vitality.
• Maintain inquiries concerning status checks, hearing requests, application requests, and inquiries related to public housing property concerns and/or grievances, including responding to applicants, tenants and/or community stakeholders via email and/or telephone.
• Perform customer service functions to including: answering the telephone, greeting and providing assistance to the residents, the public, and other staff.
• Prepare, track and mail denial letters
• Perform other duties as assigned including any temporary assignments at other locations or doing other functions commensurate with the qualifications and knowledge of this position.