WAN Service Desk Engineer
at Turrito
Johannesburg, Gauteng, South Africa -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 08 Aug, 2024 | Not Specified | 09 May, 2024 | 5 year(s) or above | A+,Communication Skills,Transportation,Microsoft,N+,Ccna,Connectivity,Connectwise,Fortinet | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
We are looking for an Engineer with WAN support experience to join our young and dynamic helpdesk team based in JHB.
Skills and Abilities:
- Technical qualification – Fortinet, Microsoft, CCNA, A+, N+
- Experience in Connectwise will be an advantage
- A minimum of 5 years’ experience in troubleshooting and supporting clients (Connectivity, O365, Security Firewalls)
- Excellent analytical and problem-solving skills
- Excellent written and verbal communication skills
- Experience in managing 3rd party vendors
- Must have own transportation and a valid driver’s licens
How To Apply:
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Responsibilities:
DESCRIPTION OF ROLE:
The WAN Service Desk Engineer is the first point of contact for clients with connectivity and/or Service Desk -WAN requirements. While providing the highest level of client service, the Service Desk answers incoming calls /emails and any correspondence related to support. The WAN Support team logs and tracks all information using ConnectWise, as well as use a combination of knowledge base tools and their expertise to resolve client issues on various LAN and WAN systems.
Guideline:
Primary Role - 70%, Administration – 20% , Training - 10%
ROLES AND RESPONSIBILITIES:
- Respond to clients and responding to tickets logged within timely manner to meet defined SLA targets
- Proactively monitor and report on network and system outages
- Identifying, fault reporting trends with customer queries and escalating to Support Team Lead and/or Senior Support for recommendations on a resolution
- Prioritizing and managing open and pending tickets effectively
- Establishing a good working relationship with colleagues, customers and 3rd party vendors
- Adoption of Turrito IT Systems (Connectwise, IT Boost, UpTime Robot, Auvik etc)
Skills and Abilities:
- Technical qualification – Fortinet, Microsoft, CCNA, A+, N+
- Experience in Connectwise will be an advantage
- A minimum of 5 years’ experience in troubleshooting and supporting clients (Connectivity, O365, Security Firewalls)
- Excellent analytical and problem-solving skills
- Excellent written and verbal communication skills
- Experience in managing 3rd party vendors
- Must have own transportation and a valid driver’s license
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Proficient
1
Johannesburg, Gauteng, South Africa
