Ward Clerk, Band 2- Chedworth Surgical Unit

at  Gloucestershire Hospitals NHS Foundation Trust

An exciting opportunity has arisen for a Ward Clerk to join our Day Surgery team. We are currently looking to employ a Ward clerk that would be able to cover the afternoon and evening 11:30 till 19:00 in our new purpose built day surgery unit. This would be to cover our reception area into the evening. We are looking for an enthusiastic and highly motivated Ward Clerk to join our well-established team. We look after all the day surgery patients for Cheltenham Hospital and the elective Surgical Admissions for a wide range of specialities. In addition we run a Chronic Pain Clinic and Urology Clinic in our treatment rooms. We use a variety of IT systems within the trust including TrakCare, Sunrise, as well as Microsoft Office programmes.
The successful applicants require a proactive, patient orientated approach with a passion to continuously improving patient experience, and have the ability to work with the multidisciplinary team. Previous knowledge and experience in a healthcare environment is desirable but not essential as training will be given on the job. IT skills would be desirable but again not essential as training for the specific IT systems used would be given. Excellent communication and interpersonal skills are however essential in this post.
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.
To ensure the smooth clerical administration in the department Reception area.
To be able to communicate effectively with the multidisciplinary team, patients, clinical staff and the general public ensuring visitors are made to feel welcome with appropriate information given. Demonstrate excellent customer care skills. Respond to patient, staff and visitor request appropriately
Receive queries, in person, by e-mail and on the telephone and manage appropriately
To cover Chedworth Surgical Unit reception
To maintain records on both paper and IT systems. Undertaking clerical duties as required and to assist and support day surgery staff with data input onto electronic patient records as necessary. To be competent with all of the office equipment
Obtain all notes for Chedworth Surgical Unit including day case and inpatient surgery, pain and urology clinics and results ensuring clinical staff have access to essential information in a timely fashion
Reporting faults to our estate teams
Ongoing checks throughout the day for add-ons to surgery & clinic lists
Filing of all patient documentation generated on the unit ensuring notes are up to date and accurate when used by clinical staff
Trace and send away all notes to the relevant departments after being filed correctly
Arranging hospital transport for patients
Arrive and depart clinics on Trak Care
Answer the phone, check voicemail and return any call

Please refer the Job description for details