Ward Clerk

at  North Staffordshire Combined Healthcare Trust

To adopt a flexible approach and recognise changing priorities throughout the day in respect of the fluctuating nature of a busy service. To ensure accurate and efficient allocation, recording and despatch of mail. To receive telephone calls, refer to nursing staff or take/allocate messages as appropriate. To receive and send documentation and e-mail as per policy To produce correspondence and other documentation as required.
To photocopy, collate and distribute documentation as required. Where appropriate take responsibility for inputting staff ESR data. Undertake the storage, receipt and return of electronic patient records. To maintain manual and computerised filing systems, so as to ensure the efficient retrieval of information.
To input and look up patient data on computerised information system as required. To book transport and appointments for patients with other departments as directed by nursing staff. To liaise with other departments and agencies on behalf of nursing staff as requested. To assist nursing staff in administrative duties relating to staff cover and absences.
To assist with ordering procedures for ward supplies, with particular responsibility for maintaining stationery stocks. To support when required, the ward in ensuring they remain compliance with MHA/MCA Law requirements i.e. checking expiry dates, assisting with reminders Ensure all patient demographics within the electronic records are up to date and correct Ensure that relevant discharge information is sent to the patients GPs within the specified timeframe. To provide reception services for the ward, using the door security system, as appropriate, receiving visitors on behalf of the ward, dealing sensitively with people, in person and on the telephone, taking accurate messages and providing follow up action as required, using appropriate initiative.
To support with the induction of staff and oversee the process for booking and recording staff training, providing the Ward Manager with a regular report of compliance. To provide cover for other ward administrative staff; when required this may be in other areas. To participate in the Trusts supervision and appraisal system. To carry out any other duties as requested.
To be aware of and able to use de-escalation techniques and physical breakaway. To undertake delivery and collections as required Work unsupervised in the office and ward areas, but also as part of a wide multi-disciplinary team

Please refer the Job description for details