Ward Clerk

at  Portsmouth Hospitals University NHS Trust

Company Description
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.
Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.
Job Description
Do you want to make a difference to our patients and families? Do you thrive in a fast-paced environment? If so, we would love to hear from you.
We are seeking an enthusiastic, motivated, and flexible individual to fill the position of Ward Clerk. We are a dedicated team who pride ourselves in providing an excellent standard of care to our patients and supporting our wonderful clinical staff. We are a busy, forward-thinking department where teamwork is paramount and good customer care essential.
This role will involve working on the ward reception desk, taking and making calls to patients, other Trust staff and external teams, notes management, and other general administrative duties. Our Wards deal with a high volume of patients and families daily.
Our ideal candidates will thrive in a busy, fast paced environment, enjoy dealing with a variety of people both face to face and over the telephone, be flexible to the needs of the service, and also be able to manage competing priorities efficiently.
Candidates should have a good level of experience working in an administrative environment and must also be computer literate. Previous NHS experience and knowledge of hospital systems would be an advantage.

This position can take full advantage of Portsmouth Hospitals University Trust’s staff benefits; including, but not limited to:

• reliable and free Park and Ride service
• access to 24/7 counselling
• discounted wellness centre memberships
• use of a free beach hut
• reduced Car leasing contracts
• flexible working.

EXPERIENCE

Essential

• Everyday experience with Microsoft Office and similar databases

SKILLS & KNOWLEDGE

Essential

• Strong customer service skills
• Ability to achieve high levels of accuracy ensuring deadlines are met
• Ability to communicate effectively at all levels
• Work effectively as part of a team and independently when required
• Confidentiality and discretion

Additional Information
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs

• Maintain accurate computer and manual records relating to the admission, transfer, and discharge of patients.
• Maintain the integrity and security of patient Health Records at all times and especially take note of the Health Records Standards and Procedures and Record Keeping Policy.
• Obtain case notes as required.
• File investigation results.
• Ensure that medical notes and trolley are kept tidy and updated.
• Liaise with the portering department or discharge lounge to arrange transfers and discharges of patients and their property.
• Carry out basic office tasks for the ward i.e., photocopying, general filing, etc.
• Act as ward receptionist dealing with personal callers and helping to promote good public relations. Deal with telephone calls ensuring that they are diverted to the appropriate person. If necessary, take messages and ensure that they are distributed according to the local guidelines.
• Any other duties as agreed with the Line Manager and Ward Manager.
  Qualifications

Essential

• GCSE English, Grade C or above