Ward Clerk - Surgical Triage Unit

at  Northern Care Alliance NHS Group

THE PART TIME POSITION IS WORKING MONDAY - SUNDAY ON A ROTATION 08:00-16:00HRS ALTHOUGH START / FINISH TIMES ARE NEGOTIABLE.

Ward Clerks provide administrative support and act as the unit receptionist to the ward. This includes answering telephone calls, updating confidential patient data, making follow up appointments, arranging hospital transport, liaising with medical secretaries, admitting and discharging patient on electronic systems, ordering and maintaining stationary stocks.
Main duties of the job
Act as ward receptionist and greet patients and visitors, including those with communication difficulties, on arrival to the ward in accordance with Trust standards and expectations.
Ensure that patients are shown to designated waiting areas and given information packs and/or leaflets where applicable.
Receive messages in person, by telephone, e-mail or letter and respond appropriately.
Ensure that patient’s notes and other documentation are prepared and managed confidentially
Take responsibility for accurate data entry and retrieval via computer For e.g., patient center, Case note tracking, and other systems.
Ensure that discharged patient notes are returned promptly to appropriate secretaries or medical records department, including case note tracking.
Arrange follow-up appointments if required.
Ensure that patient admission documentation is maintained appropriately and that a record is kept of clinical activity, as required.
Ensure that stationery/supplies are ordered as necessary.
Ensure that patient’s notes are made available prior to admission.
Ensure that information is relayed appropriately to the multi-professional and/or multiagency teams to ensure the safe discharge and follow-up of patients.
Report/requisition broken or faulty equipment and furnishings within the ward/department.
Working for our organisation
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person specification
Qualifications

Essential criteria

• Maths and English GCSE level A-C

Skills

Essential criteria

• Good communication skills (written & verbal)
• Keyboard/Computer skills/ability to input and retrieve data on computer.
• Organisational skills
• Able to work under own initiative Ability to work within a team
• Ability to deal with difficult situations both on the phone and face to face

Knowledge, Training, Experience, Skills

Essential criteria

• IT skills
• Substantial admin/office experience
• Understand the need for confidentiality

We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.
The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.
We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.
We also warmly welcome interest from serving and ex-personnel, and their relatives. Please identify that you are a member of the armed forces community on your application form to be entitled to a guaranteed interview (subject to essential criteria being met). As a Disability Confident Employer, guaranteed interviews are also available to disabled applicants when essential role requirements have been met.
If you require any reasonable adjustments to the application process, please contact resourcingnca@nca.nhs.uk
For posts advertised on a fixed term contract basis, we will offer secondments only for NHS appointments. Fixed term contracts will be only be offered for external non-NHS appointments.

APPLICANT REQUIREMENTS

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.