Warehouse and Customer Service Administrator - Auckland

at  Ivoclar Vivadent

We are currently seeking an efficient and competent Warehouse Administrator to support both our Operations and Customer Service teams. This is a fulltime role, working Monday-Friday 8:30am-5:00pm. We are looking for a team player who likes to be in a busy environment and feels a sense of accomplishment when they leave for the day with their duties completed to the highest standard.
LOCATION: Rosedale, Auckland

OUR MISSION IS MAKING PEOPLE SMILE

In order to achieve this goal, we are looking for people with good ideas, courage and exceptional drive: focused minds who share our passion. We offer a multifaceted work environment which is characterised by mutual respect and close collaboration. We translate words into action and continue to evolve. Become part of our team today.
If you believe you have the necessary skills for this position, we would like to hear from you by sending your resume and covering letter addressing the key selection criteria listed above.
We look forward to receiving your online application

YOUR RESPONSIBILITIES

Warehouse Administration:

• Assist in the day-to-day operational requirements of Inbound, Outbound and Data Administration.
• Picking/packing and invoicing of daily orders.
• Carry out duties as per work instruction procedure forms.
• Support the Warehouse Manager with relevant reports.
• Support the review and action of non-conformities and customer complaints assigned to the Warehouse.

Stock Control:

• Coordination of cyclic stocktakes in local and branch warehouses.
• Coordination of short-dated stock management processes in local and branch warehouses.
• Ensure accurate and timely transactions recorded in ERP system.

Customer Service Administration:

• Processing of customer orders received by telephone, email, Webshop and over the counter.
• Liaise with customers regarding back orders or alternative products as required.
• Handling of customer complaints or queries as required.
• Keeping customer records accurate and up to date.

TO BE SUCCESSFUL FOR THIS ROLE YOU MUST HAVE:

• Strong communication skills with excellent spoken and written English.
• Previous experience in a similar role.
• “Can do” attitude and willing to work in a team.
• Excellent computer skills. (Experience in SAP preferred.)
• High attention to detail and accuracy is imperative.
• Forklift licence preferable.
• Strength to handle up to 25kg objects.
• Awareness of health & safety.
• Be living in Auckland with full NZ work eligibility.