Warehouse Personnel/Shred Operator

at  RecordXpress

DOCUMENT SHREDDER/CUSTOMER SERVICE (STAR)

RecordXpress (Formerly known as BEST Shredding) is a leader in providing premier services in confidential document destruction & storage services to a prestigious and loyal client base. Our goal is to create an environment of operational excellence that maximizes the potential of team members, clients, and RecordXpress.

We offer a diverse and positive work environment that allows you to enhance your skills and provides opportunities in a rapidly growing organization. You’ll also get to enjoy the following perks:

• Competitive wages and benefits packages
• Flexible work schedules
• An excellent company culture with access to educational grants, team events, and celebrations
• Employee appreciation through rewards and recognition, team building events.
• Opportunities for career advancement through training and development

SKILLS AND REQUIREMENTS:

• High School Diploma
• Class 5 driver’s license with a good driving record is essential.
• Air brake endorsement would be an asset.
• Successful completion of a Defensive Driving Course would be an asset.
• Good communication skills, both verbal and written
• Strong mechanical aptitude with ability to perform routine vehicle maintenance.
• 1-2 years of previous face-to-face customer service experience, preferably in an industrial or service industry
• Good organizational skills for task prioritization and effective time management
• High level of personal integrity and strong work ethic
• Professional/mature demeanor under stressful situations
• Ability to work in a fast-paced environment.
• Must be able to work with little supervision.
• A clear criminal record
• Computer Literate

• Driving company vehicles to service locations while obeying all signs and signals and adhering to the principles of defensive driving.
• Being courteous to other drivers on the road, keeping in mind that STAR’s driving reflects on the image of RecordXpress.
• Operating the truck in the safest and least obtrusive manner possible.
• Operating the portable handheld computing device to access account information, input data, and print customer receipts.
• Emptying consoles, counting bins, and tipping them into the truck-mounted shredder.
• Operating and troubleshooting the truck-mounted shredder.
• Bringing in and installing bins and consoles for our customers.
• Offloading truck loads of shredded paper at pre-approved waste collection sites while following their rules and procedures.
• Performing all routine maintenance checks and pre and post-trip inspections by the maintenance schedule.
• Shredding documents left in the service bay bins by dropping and shredding customers at the end of the day.
• Keeping the service bay neat, clean, and organized.
• Labeling consoles and bins with the appropriate stickers and maintaining an inventory of ready-to-go bins and consoles.
• Fueling the trucks.
• Filling out and submitting routine reports.
• Customer Service Duties
• Maintaining positive rapport and relationships with customer contacts.
• Addressing and responding to customer inquiries, questions, comments, and concerns.
• Communicating with the service manager and sales team to coordinate customer service efforts.
• Complying with NAID procedures for supplying customers with secure, confidential document shredding.
• Identifying and cold-calling potential new clients.