Warehouse Supervisor - Blackburn

at  Pets Choice

KEY ATTRIBUTES AND SKILLS:

• Eligibility to work in the UK on a permanent basis
• Must be fluent in English
• Hold a valid flexi, counterbalance and reach licence
• Polite, courteous well presented
• Ability to work as part of a team
• Self motivated
• A flexible, enthusiastic, and committed attitude
• To be computer literate
• Quality focused
• Attention to detail
• Knowledge of products held be the company
• Stock management systems experience
• Lead and develop others
• Safety focused
  If you would like to apply for this position, please send your cv to recruitment@petschoice.co.u

Reporting into the Warehouse Manager, you will work closely with the Warehouse Team to ensure that all work is completed safely, with a high standard for quality and in the timeframe necessary. The role will also work alongside the Day Supervisors in the Warehouse.

• Identify and Develop process improvements.
• Supervising staff to focus on and improve on Safety, Quality and Productivity, always ensuring a high standard.
• Deliver training to staff members.
• Ensure Team Leads, Office Administrators and Team Members have sufficient work available.
• Investigate any quality feedback issues from customers and review any processes as a result. These will be turned around within 24hrs of receipt so that sales can respond within 48hrs of receiving the feedback.
• Manual work – to include container work.
• Responsible for inventory in the warehouse to ensure physical and virtual counts correspond with each other. Any anomalies to be investigated proactively and rectified.
• Proactive quality checks on orders in process.
• Ensure strong communication with parties across the business.
• Any reports to be completed where necessary.
• Email management to ensure all are being responded to in a reasonable time frame.
• Deputise for the Warehouse Manager where needed.
• Identify, own, and run continuous improvement projects.
• Ensure quality issues are swiftly dealt with and investigated as to the cause.
• Ensure all orders are dispatched in the relevant time frame.
• Coach and develop team members.
• Ensure a strong morale among the staff, identify any issues, resolve where possible and escalate where necessary.
• Ensure business conversations are not shared with team members who are not privy to that information.
• Report any safety incident promptly following the correct procedure and carry out investigations. Identifying route cause and implementing corrective actions wherever possible.
• Manual handling up to 20kg.
• Use of scanners – to ensure checking movements have been completed correctly and own login is being used.
• Ensure a clean environment adopting the clean as you go approach.
• Adhere to all company policies and procedures as defined in the Employee Handbook.
• Be Literate and Numerate.
• Be able to priorities’ the daily workloads.
• Understand Customer service levels and deadlines.
• Have attention to detail, checking for missing or damaged items.
• Have a flexible attitude to run alongside the Company needs and requirements.
• Have a general understanding of stock rotation and its importance.