Warranty Administrator

at  Celtic Careers

• Excellent Salary and Benefits
• Dublin 22 location
• Fulltime permanent contract with a leading motor group in Ireland
  Our client based in Dublin 22 is looking for an experienced Warranty administrator to join their Service Department.
  Reporting to the Service Administration Manager

CANDIDATE REQUIREMENTS

• At least 2 years’ experience working in a similar administrative role in the motor industry, preferably in a Service/ Warranty in a HGV environment
• Good attention to detail for recording all relevant details in documentation and systems.
• Excellent communication and organisation skills
• Highly flexible and organised with very good administrative skills
• Knowledge and experience of Dealer Management Systems, experience with Kerridge CDK a distinct advantage

• Working with the Senior Warranty Administrator, you will be responsible for ensuring that warranty claims are processed in accordance with company requirements & timelines
• Verify warranty status of vehicles in response to customer requests
• Keeping a log of all claims submitted versus reimbursements received from the manufacturers
• Organising for Parts Returns or Disposal in line with brand requirements and retention periods.
• Warranty Literature – review all warranty literature and ensure that requirements are communicated to staff internally and externally
• Prepare for and facilitate all warranty audits
• Ad-hoc cover of the service reception desk
• Assist with Service department administration, including invoicing and other duties as required