Warranty Administrator - Mercedes-Benz

at  Macarthur Automotive

Mercedes - Benz Macarthur is part of the Peter Warren Automotive is one of Australia’s largest multi-franchise automotive dealer groups. Founded in 1958, we have expanded across South West Sydney, North Shore, Regional NSW, Northern NSW, Melbourne and throughout South East Queensland. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With over 1,800 employees across NSW, VIC and QLD, we are focused on growing and developing a career path for all our employees.
We are currently accepting applications for a full-time Warranty Administrator position to join our team at Campbelltown.

• Processing all warranty paperwork for our brands
• Ensure proper documentation and verifying criteria is provided to the manufacturer or distributor.
• Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution.
• Reconciling all warranty receivables and working with the accounting department to obtain payments.
• Arranging for parts to be shipped to the factory or distributor and resubmitting all rejected claims promptly.
• Ensuring technician stories are accurate and completed in accordance with manufacturer and dealership warranty policies & guidelines
• Accurately completing clocking times and parts tagging
• Facilitating all warranty related issues including working with vendors and manufacturers to receive replacement vehicle parts
• Effectively liaising with the Workshop Foreman, Technicians and Service Advisors to ensure we provide the best service to our customers – both external and internal.