Warranty Clerck

at  SydSen Recruit

Warranty Clerck - West Rand
Fast growing dealership based in Roodepoort is looking for a Warranty Clerck.

Duties:

• Processing Warranty Claims: Managing the entire warranty claims process, including submitting claims to manufacturers or warranty providers, ensuring accuracy and completeness of documentation, and tracking claim status.
• Documentation Management: Maintaining detailed records of warranty claims, including repair orders, parts invoices, and warranty claim forms. Organizing and filing paperwork according to established procedures.
• Verification and Validation: Verifying warranty coverage for customer repairs by reviewing warranty terms and conditions, manufacturer guidelines, and service history records. Ensuring that repairs meet warranty criteria before submitting claims.
• Communication: Communicating with manufacturers, warranty providers, service advisors, technicians, and customers regarding warranty-related issues, claim status updates, and resolution of warranty disputes.
• Parts Management: Coordinating warranty parts orders and returns, including identifying warranty-eligible parts, processing warranty claims for defective parts, and arranging for parts replacements or reimbursements.
• Customer Service: Providing excellent customer service by addressing customer inquiries and concerns regarding warranty coverage, claim procedures, and warranty repairs. Resolving customer complaints and ensuring customer satisfaction.
• Compliance and Reporting: Ensuring compliance with warranty policies, procedures, and regulatory requirements. Generating reports on warranty claims, reimbursement rates, claim denials, and warranty performance metrics for management review.

Requirements:

• Experience in a similar role
• Reside on the West Rand
• Technical knowledge
• Administrative skills
• Interpersonal abilities
• Effectively manage warranty claims
• Ensure compliance with warranty policies
• Excellent client service

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider your application unsuccessful.
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• Processing Warranty Claims: Managing the entire warranty claims process, including submitting claims to manufacturers or warranty providers, ensuring accuracy and completeness of documentation, and tracking claim status.
• Documentation Management: Maintaining detailed records of warranty claims, including repair orders, parts invoices, and warranty claim forms. Organizing and filing paperwork according to established procedures.
• Verification and Validation: Verifying warranty coverage for customer repairs by reviewing warranty terms and conditions, manufacturer guidelines, and service history records. Ensuring that repairs meet warranty criteria before submitting claims.
• Communication: Communicating with manufacturers, warranty providers, service advisors, technicians, and customers regarding warranty-related issues, claim status updates, and resolution of warranty disputes.
• Parts Management: Coordinating warranty parts orders and returns, including identifying warranty-eligible parts, processing warranty claims for defective parts, and arranging for parts replacements or reimbursements.
• Customer Service: Providing excellent customer service by addressing customer inquiries and concerns regarding warranty coverage, claim procedures, and warranty repairs. Resolving customer complaints and ensuring customer satisfaction.
• Compliance and Reporting: Ensuring compliance with warranty policies, procedures, and regulatory requirements. Generating reports on warranty claims, reimbursement rates, claim denials, and warranty performance metrics for management review