Web Chat Customer Service Advisor

at  Ascensos

DATE POSTED

24/05/2024
Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that’s what we deliver. We help brands, and their customers stay in love.
Whether it’s clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, Selfridges, KFC and Big Bus Tours.
We’re proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

WHAT WE’RE LOOKING FOR

Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on the front line of making the magic happen!
Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service. As a Web Chat Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.
At Ascensos, we take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love the brand they work with, then we know that customers will continue to love that brand.
Key to delivering a world-class customer experience means relating to customers and being a great listener, with the ability to demonstrate empathy as you understand and proactively work to resolve any issues, they experience both pre-and post-purchase.
We’re looking for brand-focused candidates with previous Web Chat experience to join our Customer Support team in Cape Town.

ABOUT YOU

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.
We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

• 12 months experience in a Customer Service Role servicing customers via Web Chat.
• Highest Level of Education – Grade 12.
• Clear criminal and credit record.
• Excellent Language B2-C1
• Writing skills
• Language B2-C1
• Ability to build rapport and communicate helpfully.
• Enjoy a creative and hardworking office environment.
• Keyboard/Computing skills.
• Ability to research well and quickly.
• Fantastic questioning skills.
• Attention to detail.
• Problem solving abilities.
• Ability to work as part of a team.
• Enthusiasm and passion for completing tasks to the best of your ability.

• Providing first-class customer service via Web Chat.
• Ensuring all communication with our client’s customers are handled professionally and promptly.
• Recording details of customer comments on the database provided, leaving clear notes.
• Demonstrating strong product knowledge to ensure all customer queries are answered correctly.
• Taking ownership of the customer experience by providing excellent service.
• Achieving the key targets set.
• Adhering to quality standards and ensuring consistency in all interactions.