Weekend General Porter

at  Croydon Works

THE COMPANY

ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.
We believe that people make places and places make people. From strategy through to operations, we partner with clients to deliver places that work, think and give. They choose us because we create, manage and maintain environments that make life easier, more productive and enjoyable.
Our people care about the people they support, always adding a human touch to create places that deliver and delight. Every ISS person in every customer facility is one of us–trained, equipped, motivated and working to high standards.
Working with customers day by day, side by side, we come to understand every aspect of the user experience. We deploy data, insights and knowledge to develop innovative strategies and intelligent solutions to meet the intricate realities of service delivery. This helps us manage risk, reduce cost and ensure consistency.
As a global company with a heritage of fairness, equality and inclusion, we empower all of our people to deal with problems and opportunities when they arise. Our values shape who we are and what we do, and reinforce our commitment to our clients and the people we serve. Guided by them, we see it as our job to help our customers achieve their purpose. Whether it’s hospitals healing patients, businesses boosting productivity, airports transferring passengers or manufacturing sites producing goods, we’re there to help.
People make places and places make people. We know that when we get things right, it enhances lives and makes the world work better – and that is what drives us.

To provide a high-quality porter service, to patients, staff and visitors, to undertake the movement of patients, equipment, documentation, food etc. in an efficient and safe manner Maintain a clean and safe environment in accordance with the specification and be responsive to service needs as they arise and constantly seek to improve the productivity and quality of the service.
Undertake necessary duties to ensure the maintenance of an efficient Portering service. These duties will be carried out both in patient, and non-patient environments. All work must be undertaken in line with health, safety, security and Company and Trust procedures.
When required, you may also need to assist with the emergency and evacuation procedures and security situations in accordance with the Trust policy.
The post holder may work in an environment where they could be exposed to sensitive circumstances.

Principle Duties and Responsibilities

• The collection and delivery of patients, furniture, linen, medical gases, medical records, x-rays, pharmacy boxes, specimens, post, clinical and non-clinical waste, food and any other items, using appropriate methods of work as directed.
• Assist with the transfer of patients, in accordance with Trust Policy, using for example a Patient slide.
• Collection and delivery of patients, furniture, linen, medical gases, medical records, x-rays, pharmacy boxes, specimens, post, clinical and non-clinical waste, food and any other items, using appropriate methods of work as directed.
• Collection and delivery of deceased patients or DOAs to the mortuary using appropriate means of transport.
• Ensure correct and appropriate use of radio and other communication equipment at all times in compliance with the local guidelines and procedures
• If driving duties are required these must be in accordance with on-site restrictions, speed and statutory regulations. Ensure the vehicle is roadworthy and safe before, during and after use, and complete relevant documentation within the prescribed frequencies.
• Ensure the safe storage and maintenance of appropriate stock, medical gases and supplies and to ensure that these are available as required within the designated area.
• Collection and safe removal and, where appropriate, the recording of non-clinical and clinical waste within your area of work, in line with Company procedures and Trust policies.
• Change medical gas cylinders on wards and departments, using appropriate methods of work, following appropriate training.
• Assist and take direction in the event of any fire / major accident or incident.
• Ensure confidentiality, privacy and dignity is maintained at all times in accordance with the Data Protection Act and in line with Company and Trust policy, where appropriate.
• Conduct yourself in a professional manner whilst on Trust and Company premises or public highways.
• Ensure you understand and comply with all relevant current legislation as set out in Company and Trust policies and procedures and the related documentation, including the Employee Terms and Conditions Handbook, Employee Health, Safety and Environmental Handbook and security procedures.
• Use all mechanical and electrical equipment in a correct and safe manner, using appropriate methods of work, following training.
• Maintain a clean, neat and tidy appearance, complying with Company and Trust uniform and hand care guidelines and high standards of personal hygiene.
• Participate as required, in regular team meetings, performance reviews, job chats, return to work discussions and co-operate with accident and other investigations.
• Engage in the process to identify your own personal development and training needs and attending agreed training programs.
• Report immediately, any faults or defects to Trust or Company equipment or premises, which could be dangerous.
• Any other duties as may be reasonably requested within the grade of the post.