Welcome Crew

at  PRICEWATERHOUSECOOPERS PROFESSIONAL SERVICES PTE LTD

JOB DESCRIPTION & SUMMARY

Maximum Term Contract - 9 Months
Melbourne- Full Time - Onsite- Associate
Our Welcome Crew is part of the National Workplaces Team at PwC. We deliver service to the diversified business operations of PwC and to our Clients. We’re looking for a Welcome Crew Team Member to join the team and manage reception and welcome crew services at PwC Melbourne.
Use the know-how you’ve gained in Administration. With new challenges and problems to solve, you’ll have plenty of support and opportunities to grow. Your strong communication skills and team ethos will get a workout. You’ll learn plenty as you provide the first point of contact for all visitors to the firm.
Day to day, you’ll be processing and confirming bookings, providing one on one assistance to staff and clients, providing information and options. In our Welcome Crew team, you’ll work collaboratively across the various Enabling Functions Teams that provide support to our front of house operations.

Tasks include

• Customer service via phone, walk-ins and email
• Provide one on one assistance to staff and clients, and guide/advice on suitable spaces and possible options
• Assist with enquiries, processing and confirmation of bookings
• Liaise with internal and external stakeholders to ensure all requirements are in place for successful and seamless meetings or events
• Ensure the smooth operation of in-house meetings / events and spaces through coordination and communication and attention to detail
• Collaborate with PwC hosts and bookers to maximise the Client Experience
• Ensure all guests and staff receive an exceptional and professional experience
• Communicate efficiently and effectively with all stakeholders to ensure a coordinated service is provided
• Assist with Switchboard during the day and receive calls from 3pm / 4pm aligned with the time difference

General duties (including but not limited to)

• Administrative needs during meetings are supported where possible i.e. photocopying, phone assistance etc
• Maintain data integrity of systems and reference tools
• Identify and report maintenance issues as required
• Undertake reporting as required
• Understand PwC and its office operations and refer queries to the most appropriate team or individual
• Identify areas for improvement, possible solutions and escalate as appropriate and engage in change and improvement initiatives
• Coordinating and reconciling catering billing.
• Monitor and ensure the correct and proper presentation of facilities at all times
• Other ad hoc duties relating to room refurbishment and room catering as required from time to time

OPTIONAL SKILLS

Desired Languages (If blank, desired languages not specified)

TRAVEL REQUIREMENTS

Not Specified

Tasks include

• Customer service via phone, walk-ins and email
• Provide one on one assistance to staff and clients, and guide/advice on suitable spaces and possible options
• Assist with enquiries, processing and confirmation of bookings
• Liaise with internal and external stakeholders to ensure all requirements are in place for successful and seamless meetings or events
• Ensure the smooth operation of in-house meetings / events and spaces through coordination and communication and attention to detail
• Collaborate with PwC hosts and bookers to maximise the Client Experience
• Ensure all guests and staff receive an exceptional and professional experience
• Communicate efficiently and effectively with all stakeholders to ensure a coordinated service is provided
• Assist with Switchboard during the day and receive calls from 3pm / 4pm aligned with the time differenc

General duties (including but not limited to)

• Administrative needs during meetings are supported where possible i.e. photocopying, phone assistance etc
• Maintain data integrity of systems and reference tools
• Identify and report maintenance issues as required
• Undertake reporting as required
• Understand PwC and its office operations and refer queries to the most appropriate team or individual
• Identify areas for improvement, possible solutions and escalate as appropriate and engage in change and improvement initiatives
• Coordinating and reconciling catering billing.
• Monitor and ensure the correct and proper presentation of facilities at all times
• Other ad hoc duties relating to room refurbishment and room catering as required from time to tim

We’ll give you a career-boosting role that:

• Helps you learn and grow with our internal Academy, study support
• Provides strong mentors and plenty of networking opportunities
• Helps you prioritise your life outside of work, with lifestyle and wellness stipends up to $500 a year
• Is strong on growth and rewar