Welfare Clerk

at  Ministry of Defence

JOB SUMMARY

The welfare assistant is a vital member of a small team responsible for providing welfare support to an extremely busy operational unit. They will act as the focal point of all welfare walk in cases, taking messages and relaying to senior welfare staff where appropriate, ensuring confidentiality is respected and maintained. They will provide the presence and continuity in the office during the absence of other welfare staff.
The position is advertised at 37 hours per week.
Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Command’s transformation programme is committed to following the MOD’s framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command’s personnel and Trade Unions.

JOB DESCRIPTION

The Unit Welfare Clerks main duties on a day to day basis are as follows:

• They will maintain an accurate diary of bookings for the contact houses, Community Centre and fleet of inflatables whilst ensuring that all monies collected is recorded with the relevant paperwork completed and filed.
• Day to day running of the Unit contact houses.
• They will be required to prepare the monthly cash accounts and deliver to the regimental accountant.
• Produce the weekly newsletter that provides essential information to the families of the deployed service personnel (SP).
• Compile and deliver Information Flyers for upcoming events.
• Deliver advice on Service Family Accommodation (SFA) requests and removals and assist in the application process when required.
• Conduct proxy handover/takeover of SFA where SP are unable to attend.
• Attend meetings and take minutes when required.
• Photocopying fax and email as required.
• Liaise with unit internal departments and external agencies on Welfare matters.
• Ensure publications and Welfare department notice boards are up to date & compliant with policy.
• Collect and deliver the Welfare departments mail and prepare out-going mail.
• Assist with Community Development functions and events for families of deployed SP.
• Attend Dependants Welfare Group Coffee Mornings & meetings.

An understanding of the following directives:

• The Health and Safety at Work Act 1974.
• The Commanding Officer’s policy statement.
• The Equal Opportunities Directive for the TLB.
• Unit Management and Training Plan.
• Joint Service Operational Welfare Policy.
• Army welfare policy.

Any other duties, as required by the Unit Welfare Officer (UWO) & Deputy UWO that are reasonably expected for the post grade.

BEHAVIOURS

We’ll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Working Together
• Managing a Quality Service
• Delivering at Pace

Benefits

Alongside your salary of £24,040, Ministry of Defence contributes £6,490 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service pension with an average employer contribution of 27%.
• 25 days annual leave rising by one day for each completed year of reckonable service to a maximum of 30 days after 5 years service.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
Things you need to know

NATIONALITY REQUIREMENTS

Open to UK nationals only.

The Unit Welfare Clerks main duties on a day to day basis are as follows:

• They will maintain an accurate diary of bookings for the contact houses, Community Centre and fleet of inflatables whilst ensuring that all monies collected is recorded with the relevant paperwork completed and filed.
• Day to day running of the Unit contact houses.
• They will be required to prepare the monthly cash accounts and deliver to the regimental accountant.
• Produce the weekly newsletter that provides essential information to the families of the deployed service personnel (SP).
• Compile and deliver Information Flyers for upcoming events.
• Deliver advice on Service Family Accommodation (SFA) requests and removals and assist in the application process when required.
• Conduct proxy handover/takeover of SFA where SP are unable to attend.
• Attend meetings and take minutes when required.
• Photocopying fax and email as required.
• Liaise with unit internal departments and external agencies on Welfare matters.
• Ensure publications and Welfare department notice boards are up to date & compliant with policy.
• Collect and deliver the Welfare departments mail and prepare out-going mail.
• Assist with Community Development functions and events for families of deployed SP.
• Attend Dependants Welfare Group Coffee Mornings & meetings